[cisco-voip] IPCCx script Holidays

[Jason Aarons (US)]

The script would need to check the data against a holday.  

 

I would add a step in the script that checks after 3 minutes in the Que
how many Agents are logged in, if less than zero do something with the
call.  If you get a bomb threat and all agents leave they aren't stuck
holding...

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, January 17, 2007 1:58 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCx script Holidays

 

OK-

 

I just got burned on a Holiday Helpdesk script.

 

I have the script to M-F 7-5pm and then after hours / weekends go to the
after hours script to call the on call person.

 

Is there a way in IPCCx to add in holidays?  IE> I input the holidays
for the year and it follows the after hours script?

 

Thanks

 

Scott

 

CM 4.1.3sr2 IPCCx 4.0




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