[cisco-voip] RIS problem

[Wes Sisk]

no hits in topic.  you're up a creek.

poke around a bit more -
does 'mmfspy' from the cmd prompt show correct status?  if not, then CM 
is not populating shared memory correctly => restart ccm.
if mmfspy shows correct status, but RIS does not, it will take some 
digging.  I guess you've tried the normal restart RIS?  Crank RIS traces 
to detailed, restart, capture traces, upload to TAC case.

/Wes

pwalenta at wi.rr.com wrote:
> I've got a cluster that was upgraded from 4.1 to 4.2.3sr1.
>
> Everything works fine except that RIS doesn't report any registered devices.
>
> Unity is there and works, phones are there, vg224 and voice gateways are
> all there and work.
>
> The only clue as to something being wrong (outside of no registered
> devices being reported) is this in the RIS trace file:
>
> 01/19/2007 08:38:19.427 RIS|GENisUp: check:
> Global\CCM_GENstatusFile_15|<CLID::StandAloneCluster><NID::172.16.22.12>
> 01/19/2007 08:38:19.427 RIS|GENisUp: OpenFileMapping
> failed.|<CLID::StandAloneCluster><NID::172.16.22.12>
>
> Anyone seen this before?
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