[cisco-voip] Agents not showing in the Supervisor Desktop - IPCCExpress 4.0

[Andrew F. Wolfe]

Scott,

No they aren't.  I am going to go through the doc that Mike shot me (thanks
dood) and see what I can get going.  It is so intermittent though that it
makes it a pain to track.

On 1/24/07, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  Do the agents close any windows (ie. The chat window)?
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Andrew F. Wolfe
> *Sent:* Wednesday, January 24, 2007 6:55 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Agents not showing in the Supervisor Desktop -
> IPCCExpress 4.0
>
>
>
> Good morning,
>
> I have an issue at a customer site.  There is a supervisor who cannot see
> the agents in her CSQ using the Supervisor Desktop.  The following are the
> pertinents of the issue:
>
> -Supervisor has this issue intermittently
> -No other supervisors are affected
> -The issue seems to resolve itself after a couple of hours
> -The issue only affects one CSQ and when it occurs, it can be recreated on
> another machine using the Supervisor Desktop and observing that CSQ.
> -The PC does not have the Internet Connection Firewall enabled (want to
> rule that out off the bat)
>
> While it is not a huge show stopping problem, it is an annoyance to the
> customer and I need to get this one resolved.  Any insight would be
> appreciated, in the meantime I am performing due diligence and opening a TAC
> case, looking on other forums, etc.  Thanks all
>
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