[cisco-voip] Agents not showing in the Supervisor Desktop - IPCCExpress 4.0

[Voll, Scott]

Do the agents close any windows (ie. The chat window)?

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Andrew F. Wolfe
Sent: Wednesday, January 24, 2007 6:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agents not showing in the Supervisor Desktop -
IPCCExpress 4.0

 

Good morning,

I have an issue at a customer site.  There is a supervisor who cannot
see the agents in her CSQ using the Supervisor Desktop.  The following
are the pertinents of the issue:

-Supervisor has this issue intermittently 
-No other supervisors are affected 
-The issue seems to resolve itself after a couple of hours
-The issue only affects one CSQ and when it occurs, it can be recreated
on another machine using the Supervisor Desktop and observing that CSQ. 
-The PC does not have the Internet Connection Firewall enabled (want to
rule that out off the bat)

While it is not a huge show stopping problem, it is an annoyance to the
customer and I need to get this one resolved.  Any insight would be
appreciated, in the meantime I am performing due diligence and opening a
TAC case, looking on other forums, etc.  Thanks all 

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