[cisco-voip] CCM 5.0 vs. DL360

[Ryan Ratliff]

You should not have to mess with the HWTABLE.data file at all.  Cisco  
works with IBM and HP to test very specific builds and those are the  
machines we support.  If you have ordered a server using the part  
numbers at http://www.cisco.com/en/US/products/hw/voiceapp/ps378/ 
prod_brochure09186a0080107d79.html (that says it is supported for  
5.0) and it will not install then you should contact TAC.  I know  
there was an issue with IBM recently where they changed a machine  
type in hardware that caused some servers to be rejected even though  
they should have been supported (probably the issue you ran into).  I  
know of no such issue with HP servers.

I find it interesting that table 23 in the link above does not even  
list a DL380 3.0GHz dual processor yet higher up in the page it  
clearly lists several DL380-G3 servers that are supported.   Note you  
do not see a DL380-G4 with a 3.0GHz processor anywhere on that page.

Going forward you will indeed see the same strict hardware  
requirements enforced.   We put the links out there so that customers  
don't get in the situation that you describe.

-Ryan

On Jan 29, 2007, at 8:24 AM, Andre Beck wrote:

Trying to install 5.0 on a DL380, I'm getting the unsupported plattform
blurb. Quite surprisingly, as the machine is well in the specs, but not
completely unexpected, as I've already had to patch HWTABLE.data for a
supposedly supported IBM x346 which happened to have the wrong letters
in the PROM platform name.

> From HWTABLE.data:

VENDOR, #CPU, CLOCK, MEM ,Hard_Disk,,Product_Name,  ==    ,HWTYPE
------  ----  -----  ---  ---------  ------------          ------
[...]
HP,       2,  3400, 4096 ,4x72 SCSI,,ProLiant DL380 G4,   ,7845H,
HP,       2,  3066, 4096 ,4x72 SCSI,,ProLiant DL380 G3,   ,7845H,
HP,       2,  2400, 4096 ,4x72 SCSI,,ProLiant DL380 G3,   ,7845H,
HP,       1,  3400, 2048 ,2x72 SCSI,,ProLiant DL380 G4,   ,7835H,
HP,       1,  3066, 2048 ,2x72 SCSI,,ProLiant DL380 G3,   ,7835H,
HP,       1,  2400, 2048 ,2x72 SCSI,,ProLiant DL380 G3,   ,7835H,
[...]

Argh. So you can install on a G3 with 3GHz CPU, or on a G4 with 3.4GHz
CPU, but not on a G4 with 3GHz CPU, despite every spec is completely
fulfilled? How silly is that?

I can patch HWTABLE.data and rebuild the DVD no problem, but what scares
me is that future installers will be signed (that means no way to tinker
with the incomplete hardware database) and this madness might happen in
the middle of an upgrade with TAC just telling me that it's my problem
because a chassis with an airbrushed pink front is of course not in the
scope of supported models. Does anyone know if this hardware check is
about to be repeated when adding updates to an existing installation or
if Cisco is extending the hardware database at least so it matches any
OEM model that is sufficiently in spec?

TIA,
Andre.
-- 
                   The _S_anta _C_laus _O_peration
   or "how to turn a complete illusion into a neverending money source"

-> Andre Beck    +++ ABP-RIPE +++    IBH Prof. Dr. Horn GmbH, Dresden <-
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