[cisco-voip] 4.1 to 5.1 upgrade released. Why not from 4.2?!!

[Anthony Kouloglou]

Ryan good morning,
as i said, the TAC (605169425) was honest enough to tell me that it is 
not their territory and to go to EMEA support.
But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X?
And for 10 days the EMEA customer services didn't tell me also that is 
impossible!!
And after a post to cisco-voip forum, i got 5-6 answers almost immediately!!
I think that next time i will open a TAC to cisco-voip!

Cheers,
Anthony

Ryan Ratliff wrote:
> Can you send me the SR number of your TAC case?  This sounds like an 
> educational opportunity for us.
>
> -Ryan
>
> On Jan 30, 2007, at 11:39 AM, Anthony Kouloglou wrote:
>
> Hi all,
> i am really pissed of with cisco's customer support.
> They really don't tell what exactly is going on.
> I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
> It has been 2 weeks that they are telling me that there will be soon an
> upgrade and 5 days ago
> they told me that it is ready and to go to PUT to download it!!
> I went to PUT web page and i found out that it was an upgrade from
> 4.1->5.1!!
> I told them that i have 4.2 and i am still waiting for their response!!!
>
> Has anyone find a way to upgrade from 4.2 to 5.1?
>
> Cheers
> Anthony
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