[cisco-voip] Unity lost messages

[Jason Aarons (US)]

Check the service Exchange MTA is stopped. It routes from MAPI to the
Message Store.  Restart if needed. 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kris Seraphine
Sent: Wednesday, January 31, 2007 3:20 PM
To: Navarro, Ferdinand
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity lost messages

 

If Unity cannot deliver a message for some reason it often goes to the
UnaddressedMessages distribution list.  By default only the Example
Administrator is a member of that list so unless you added real
subscribers, the messages may be sitting in that mailbox.  

If Unity cannot connect to the Exchange server, it will store new
messages in the \commserver\unitymta directory.  Once the Exchange
server is back online it should deliver the messages to the correct
mailboxes although I've seen messages in the \commserver\unitymta\failed
directory before (I'm not sure why they were there). 

On 1/31/07, Navarro, Ferdinand <Ferdinand.Navarro at ficoh.com> wrote:

Has anyone encountered users mentioning that callers have left
voicemails for them but when the users check their voicemail box, it's
not there?

 

Also, where does voicemails get stored when MS Exchange is not available
and does it get transfered to the MS Exchange when it comes back online?

 

This is for Unity version 4.1.

 

 

Ferdinand J. Navarro
Network Engineer and LAN Administrator
First Insurance Company of HI, Ltd.
1100 Ward Avenue Honolulu, HI 96814
808.527.7752 (phone) | 808.543.3201 (fax)
email: ferdinand.navarro at ficoh.com 

 


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-- 
kris seraphine 




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