[cisco-voip] Issues Installing CCM 5.04a TSP ( version 5.1.018) on WinXP SP2

[Mark Turpin]

Did you reboot the computer after installing the TSP?

-Mark


On 6/6/07 1:28 AM, "Serg" <c719562 at gmail.com> wrote:

>  Hi All, 
>         I'm experiencing issues installing the CCM 5.04a TSP (version 5.1.018)
> on a Windows XP SP2 PC.   I have done this many times using the TSP on CCM
> 4.1.x with no issues.  I have made sure that the Wave Driver is correctly
> installed (I used the instructions in the ciscotsp.txt in c:\program
> files\cisco)
> 
> Normally I use the WinXP Phone Dialer (dialer.exe) to test the functionality
> but I can't see the cisco tsp or the sepxxxx in my dial  lines.
> 
> I have included a log from the CiscoTSP at the bottom of your e-mail.
> 
> Your help will be much appreciated.
> 
> Thanks
> 
> Sergio
> 
> ==============================================================================
> ======================
> 
> TSP Log06/06/2007 00:03:38.307 CiscoTSP001.tsp|   CSelsiusTSP::CSelsiusTSP()
> *ERROR* InstanceID not present in registry|<LVL::Error><MASK::0001>
> 06/06/2007 00:03:38.317 CiscoTSP001.tsp|   SelsiusTSP::InitializeComObjects()
> *ERROR* CoInitializeSecurity() return 0x80010119|<LVL::Error><MASK::0001>
> 06/06/2007 00:03:38.327 CiscoTSP001.tsp|
> CSelsiusTSPUIMsgGetInfo::ProcessTSPUIMsgGetInfo() *ERROR* InstanceID not
> present in registry|<LVL::Error><MASK::0001>
> 06/06/2007 00:03:59.467 CiscoTSP001.tsp|   CSelsiusTSPLink::Connect() *ERROR*
> Failed to connect to CTI Manager: error=10060|<LVL::Error><MASK::0001>
> 06/06/2007 00:04:08.611 CiscoTSP001.tsp|   CSelsiusTSPLink::Connect() *ERROR*
> Failed to connect to CTI Manager: error=10061|<LVL::Error><MASK::0001>
> 06/06/2007 00:04:40.506 CiscoTSP001.tsp|   CSelsiusTSPLink::Connect() *ERROR*
> Failed to connect to CTI Manager: error=10061|<LVL::Error><MASK::0001>
> 06/06/2007 00:05:40.553 CiscoTSP001.tsp|   CSelsiusTSPLink::Connect() *ERROR*
> Failed to connect to CTI Manager: error=10061|<LVL::Error><MASK::0001>
> 06/06/2007 00:06:40.459 CiscoTSP001.tsp|   CSelsiusTSPLink::Connect() *ERROR*
> Failed to connect to CTI Manager: error=10061|<LVL::Error><MASK::0001>
> 06/06/2007 00:07:31.642 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:07:31.642 CiscoTSP001.tsp|   CSelsiusTSPLink::getMessage()
> *ERROR* Receive() failed with error 10038.|<LVL::Error><MASK::0001>
> 06/06/2007 00:08:02.757 CiscoTSP001.tsp|
> CSelsiusTSPUIMsgGetInfo::ProcessTSPUIMsgGetInfo() *ERROR* InstanceID not
> present in registry|<LVL::Error><MASK::0001>
> 06/06/2007 00:09:05.317 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:10:58.089 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:12:31.564 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:13:54.453 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:15:36.089 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:17:08.021 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:17:47.949 CiscoTSP001.tsp|
> CSelsiusTSPUIMsgGetInfo::ProcessTSPUIMsgGetInfo() *ERROR* InstanceID not
> present in registry|<LVL::Error><MASK::0001>
> 06/06/2007 00:18:29.789 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:19:40.631 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:20:41.779 CiscoTSP001.tsp|   CQBEHelperBase::ProviderOpen()
> *ERROR* Provider open failed.  result=-1932787595|<LVL::Error><MASK::0001>
> 06/06/2007 00:20:41.779 CiscoTSP001.tsp|   CSelsiusTSPLink::getMessage()
> *ERROR* Receive() failed with error 10038.|<LVL::Error><MASK::0001>
> 

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