[cisco-voip] Documentation for Moves/Adds/Changes

[Ed Leatherman]

Kathy,

We don't keep any formal documentation on that which would be useful for
you. I'm assuming your using a Cisco based callmanager/Unity type setup.
Some suggestions though:

- Work up a "Standard" telephone/user configuration for your organization.
Obviously this will be different for you versus someone other company. Build
your documentation from this, note which fields need changed per
user/feature and which are always set a certain way. Example: for IP Phone
description we have our M/A/C people enter in "LastName FirstName -
PrimaryDN" for phones that belong to users.

- After you get a standard config figured out, it might be useful to figure
out a few other standard configurations for certain types of users like
admin assistants or telephone operators. You'll get thrown curveballs from
time to time where users will want something different but at least you have
something to start from.

- If the people doing your MACs are good with excel and you trust them, look
at using the bulk administration tool.

- If you are dealing with Unity voicemail, make good use of subscriber
templates, this will help cut down on configuration errors.

- Screenshots of the actual web page forms properly filled in are very
useful. This is useful particularly for staff to go back to and double check
their work. I use SnagIt (www.techsmith.com) for screen capturing when I
write up instructions or documentation that requires images, I like it a lot
but ymmv. The PrintScreen button might be all you need.

- We have a separate group that creates exchange mailboxes/AD accounts, for
Unity it is very important that both groups know what the procedures are and
what is expected of them when doing moves adds changes related to voicemail
boxes.

Hope that is useful.

Ed

On 6/8/07, Tarkington, Kathy L. <Kathy.Tarkington at agg.com> wrote:
>
> Sorry if I wasn't clear.  I'm looking for documentation on configuring
> new phones, changing users, etc.
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com ]
> Sent: Friday, June 08, 2007 8:25 AM
> To: Tarkington, Kathy L.
> Cc: cisco-voip
> Subject: Re: [cisco-voip] Documentation for Moves/Adds/Changes
>
> I am not sure I understand.
>
> If it is a Cisco IP Phone, just unplug it and plug it in at the new
> location.
>
>
>
> Jonathan
>
> On 6/8/07, Tarkington, Kathy L. <Kathy.Tarkington at agg.com> wrote:
> >
> >
> > I am tasked with creating documentation that anyone in my department
> > can use for simple moves/adds/changes to our phones.  Would anyone
> > have any documentation they'd be willing to share to help get me
> started?
> >
> > Thanks! ________________________________
> >
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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