[cisco-voip] CUE: Access to personal mailbox from outside

[Paul Choi]

The reason you can't call voicemail from the AA is
because, I'm guessing, you must *enable external
transfers* underneath CUE. Try enabling this setting
under the CLI or from the GUI and then try calling it.

Paul

--- Anthony Kouloglou <akoul at dataways.gr> wrote:

> Thanks Paul,
> i don't mind about the 15 seconds but you know how
> the customer acts!
> I guess the second solution is better.
> So, what is the problem when calling voicemail
> through AA. Why wouldn't 
> this exist when calling directly?
> 
> Anthony
> 
> Paul Choi wrote:
> > Do you honestly find waiting 15s that
> inconvenient?
> >
> > You *could* assign your voicemail pilot to a real
> DID
> > number and then have users call it directly to
> check
> > their voicemail. That would give you your desired
> > result.
> >
> > Paul
> >
> > --- Anthony Kouloglou <akoul at dataways.gr> wrote:
> >
> >
> > ---------------------------------
> >   Ok it is odd,
> > but keep in mind that i might have forward no
> answer
> > to 15 seconds tomy voicemail.
> > I have to call my extension from outside and wait
> 15
> > seconds to accessit and press *?
> > there is no other way?
> >
> > Thanks
> > Anthony
> >
> > Paul Choi wrote:  
> > I would have to concur. I would find it highly
> > oddyou're trying to check a voicemail box of
> someone
> > thatdoesn't have CFB/CFA set to to
> voicemail.Paul---
> > Sumit Marwah <smarwah at enetsolutions.net> wrote:  
> >       
> > When calling internally does the call go to
> thevoice
> > mail box of theextension if not answered? Also, do
> a 
> > 'debug voipdialpeer all' andmaybe "debug voip
> ccapi
> > inout" to see when you dialthe Voice mail
> pilotnumber
> > and then enter the extension of the user whatdoes
> the
> > digittransform to.I think the reason you are
> getting
> > the message"There is no mailbox forthis extension,
> > please wait while I transfer you tothe operator"
> > isbecause the number you entered is getting
> > translatedto something elseand there is no mailbox
> for
> > that number. Also, onceyou find what numberis it
> > getting converted to you can either add thatto
> E164
> > field or youcan created a voice
> > translation.Regards,Sumit Marwah Sr. System
> > EngineerCCIE Voice # 17400 -----Original
> > Message-----From:
> >
>
cisco-voip-bounces at puck.nether.net[mailto:cisco-voip-bounces at puck.nether.net]
> > OnBehalf Of Paul ChoiSent: Tuesday, June 12, 2007
> 1:52
> > AMTo: Anthony Kouloglou;
> > cisco-voip at puck-nether.netSubject: Re:
> [cisco-voip]
> > CUE: Access to personalmailbox from outsideDid you
> try
> > dialing the extension of the user youweretrying to
> > reach and then press * to escape intosign-in
> > mode?Paul--- Anthony Kouloglou <akoul at dataways.gr>
> > wrote:    
> >           
> > Hi,how can i set up the CUE so a user who has a   
>   
> >         
> > mailbox    
> >           
> > can access it when calling from outside
> (PSTN).When i
> > call, i get connected to the Autoattendant,      
> >         
> > i    
> >           
> > press the internal extension that the VMPilotPoint
> has
> > and i get:"There is no mailbox for this extension,
> > please      
> >         
> > wait    
> >           
> > while i 'll transfer you to the operator"I use the
> AIM
> > card on a 2811 and i have 12 mailboxlicense. It is
> > integrated with a 5.0(4)
> >
>
CCMCheers,Anthony_______________________________________________cisco-voip
> > mailing listcisco-voip at puck.nether.net      
> >         
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip 
>  
> >
> >     
> >      
> >     
> >
>
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