[cisco-voip] IPCC express 4 agent problem

[Erik Erasmus (E)]

Thanks for all the replies - problem found

 

1.	re-synced JTAPI
2.	biggest problem - they installed a new PC and the proxy client
caused the problems 

	 

	 

	 

	 

	 

	
________________________________


	From: Jerri Robbins [mailto:jrobbins at mercurypay.com] 
	Sent: Wednesday, June 13, 2007 9:22 PM
	To: Erik Erasmus (E)
	Subject: RE: [cisco-voip] IPCC express 4 agent problem

 

I had IPCC funkiness after the CCM upgrades and the OS upgrades I did
recently.  Synching the jtapi update versions seems to have solved
most of the problems.  My agents that had changes made to them after
the upgrade lost all of their assigned skills and the ones that were
done before were messed up.  Everything was working fine before the
upgrades, too.

 

Jerri

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Wednesday, June 13, 2007 9:06 AM
To: Johnny Crothers; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC express 4 agent problem

 

Hi Johnny 

 

Yes -- have checked basics -- found a doc on cco saying how one needs
to get jtapi versions in sync after call manager upgrades - I am going
to work through this and see if this helps. The licensing all was
valid and they worked well for several weeks before the call manager
upgrade.

 

will let know ho things go

 

thanks 

 

________________________________

From: Johnny Crothers [mailto:Johnny.Crothers at vanco.co.uk]
Sent: Wed 2007-06-13 17:01
To: Erik Erasmus (E); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC express 4 agent problem

You have connectivity to the IPCC servers I'm presuming?

 

I think they removed the necessity for having a share created to the
IPCC server, although might pay to double check as this used to
contain the licensing information.

 

Have you checked out your licensing on the IPCC cluster to ensure that
nothing has gone screwy due to the patch? Its unlikely.. but might pay
to check

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: 13 June 2007 15:55
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC express 4 agent problem

 

has anyone seen this error message on an agent desktop before. The
customer is trying to re-install ana agent but gets the following
message:

 

The license or resource manager may be down. Please contact your
administrator

 

 

This agent work fine before. The only change made was that he now has
a new pc and the call manager cluster OS and ccm application was
upgraded from version 4-2-3 sr1 to ccm 4-2-3 sr2b with several reboots
of the publisher - subscriber servers

 

 

erik erasmus



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