[cisco-voip] using DND in a CCM4-2 environment

[Ryan Ratliff]

For what's it's worth my CM 6 phone has a DND button (that works) and  
I know I'm not an IPMA manager :)

-Ryan

On Jun 14, 2007, at 9:26 AM, Erik Erasmus (E) wrote:


Hi Ryan

Ryan -- it baffles me too. I think customers are used to the way PBX
systems work. The person wanting it probably wants to let the phone
ring without sending it to any cover like voicemail or another
extension and they don't want to use the volume because it is not 1
click away -- plus if you use the volume -- there is no indication on
the phone screen later that the ringer was set to a low volume and I
guess they can argue that this way they can forget to turn the volume
up again


I personally understand how to work without it -- it is strange though
that Cisco don't try and copy some of these simple features from the
PBX world and simply make the phone silent when it rings if you
enabled your DND

If I remember correctly - setting volume to minimum level -- will
still be audible



Erik






-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, June 14, 2007 3:22 PM
To: Erik Erasmus (E)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] using DND in a CCM4-2 environment

What's your goal for using the DND?

In IPMA DND either silences the ringer on the manager's phone (shared

line) or makes the call ring on the assistant (proxy).

For non-IPMA users you have CFwdAll and the volume buttons to achieve

both.  I'm afraid the actual DND softkey will be greyed out if you
put it on a non-IPMA manager's phone.

-Ryan

On Jun 14, 2007, at 8:06 AM, Erik Erasmus (E) wrote:

Hi Does any know if it is possible to use DND in a CCM 4-2
environment on normal phones - not IPMA manager or assistant phones







Or a ref to any docs explaining how to make it work









Erik Erasmus

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