[cisco-voip] using DND in a CCM4-2 environment

[Matthew Saskin]

Good to know, too bad FCS was delayed until late July last I heard.

It seems that with CM6 and the introduction of the 7931 Cisco is trying 
very hard to replicate small pbx/key system functionality that has been 
missing from CallManager for a while.  Plus that whole one-box small 
business version :)

-matt

Ryan Ratliff wrote:
> For what's it's worth my CM 6 phone has a DND button (that works) and  
> I know I'm not an IPMA manager :)
> 
> -Ryan
> 
> On Jun 14, 2007, at 9:26 AM, Erik Erasmus (E) wrote:
> 
> 
> Hi Ryan
> 
> Ryan -- it baffles me too. I think customers are used to the way PBX
> systems work. The person wanting it probably wants to let the phone
> ring without sending it to any cover like voicemail or another
> extension and they don't want to use the volume because it is not 1
> click away -- plus if you use the volume -- there is no indication on
> the phone screen later that the ringer was set to a low volume and I
> guess they can argue that this way they can forget to turn the volume
> up again
> 
> 
> I personally understand how to work without it -- it is strange though
> that Cisco don't try and copy some of these simple features from the
> PBX world and simply make the phone silent when it rings if you
> enabled your DND
> 
> If I remember correctly - setting volume to minimum level -- will
> still be audible
> 
> 
> 
> Erik
> 
> 
> 
> 
> 
> 
> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: Thursday, June 14, 2007 3:22 PM
> To: Erik Erasmus (E)
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] using DND in a CCM4-2 environment
> 
> What's your goal for using the DND?
> 
> In IPMA DND either silences the ringer on the manager's phone (shared
> 
> line) or makes the call ring on the assistant (proxy).
> 
> For non-IPMA users you have CFwdAll and the volume buttons to achieve
> 
> both.  I'm afraid the actual DND softkey will be greyed out if you
> put it on a non-IPMA manager's phone.
> 
> -Ryan
> 
> On Jun 14, 2007, at 8:06 AM, Erik Erasmus (E) wrote:
> 
> Hi Does any know if it is possible to use DND in a CCM 4-2
> environment on normal phones - not IPMA manager or assistant phones
> 
> 
> 
> 
> 
> 
> 
> Or a ref to any docs explaining how to make it work
> 
> 
> 
> 
> 
> 
> 
> 
> 
> Erik Erasmus
> 
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