[cisco-voip] ipccx IVR Traffic Analysis Report

[Turpin, Mark]

The reports can not be compared side by side as they look at different
things.  For example the traffic analysis looks for a distinct sessionID
and contactype=1 or incoming.  CCDR call by call lets you set a filter
for contactype=5 or transfers.
 
Here's a handy doc that explains the actual queuries behind the IPCCX
reports.
 
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/
english/administ/crs401hd.pdf
 
The FAQ on traffic analysis has this question and answer.
-mark

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of James Grace
Sent: Thursday, June 14, 2007 12:24 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ipccx IVR Traffic Analysis Report


? 
can someone explain what this report is pulling.  Its saying incoming
calls.  but what incoming call ...ICD DID Transfer  or all the above.
the issue we are have is the incoming icd calls are not matching up to
this reports numbers
 
James Grace 
 
Systems Engineer
Adcap Network Systems, Inc.
6865 Shiloh Road East, Suite 250
Alpharetta, GA 30005
 
office: 678-456-6986
direct: 678-456-6761
jgrace at adcapnet.com
www.adcapnet.com <http://www.adcapnet.com/> 
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