[cisco-voip] callout systems and emergency communicationssolutions

[Lelio Fulgenzi]

Interesting....would be nice to have a prompt to say "press 1 to hear the automated message" first to avoid this. (wink to ryan ;)

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo."      WJR

  ----- Original Message ----- 
  From: Voll, Scott 
  To: Lelio Fulgenzi ; Ed Leatherman 
  Cc: cisco-voip at puck.nether.net 
  Sent: Tuesday, June 26, 2007 11:21 AM
  Subject: RE: [cisco-voip] callout systems and emergency communicationssolutions


  Soon as the CTI Port gets a connected message is starts playing the message.  So while the VM greeting is playing the message is playing.  If the greeting is 15 seconds long and your message is only 15 seconds long then they never get the message.

   

  You can have it play the message 3 times to help with this but then they get a voice mail that has the middle of the second time through and the last time through.  Didn't seem very professional to me.

   

  Scott

   


------------------------------------------------------------------------------

  From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
  Sent: Tuesday, June 26, 2007 8:11 AM
  To: Voll, Scott; Ed Leatherman
  Cc: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] callout systems and emergency communicationssolutions

   

  why doesn't it play nice?  what happens?

   

  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  "Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo."      WJR

    ----- Original Message ----- 

    From: Voll, Scott 

    To: Ed Leatherman ; Lelio Fulgenzi 

    Cc: cisco-voip at puck.nether.net 

    Sent: Tuesday, June 26, 2007 11:08 AM

    Subject: RE: [cisco-voip] callout systems and emergency communicationssolutions

     

    IPCelerate's does not play nicely with VM / answering machines.

     

    We use School Messenger which ties directly in with Call Manager; you use your current PSTN so you don't have to buy new circuits.  They also offer a hosted solution.

     

    Scott

     


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    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherm
    Sent: Tuesday, June 26, 2007 8:06 AM
    To: Lelio Fulgenzi
    Cc: cisco-voip at puck.nether.net
    Subject: Re: [cisco-voip] callout systems and emergency communicationssolutions

     

    I sat in on a product presentation for Verizon's hosted solution a couple weeks ago, looked pretty full featured and they were pushing it for more than just emergency use. No idea on price yet. I'm supposed to see another one from IBM next week... didnt know IBM was even in that business. We're still looking at things ourselves. 

    If you are looking to run your own, IPCelerate's product has a callout feature that comes with the standard license. Nice thing about the hosted solutions is you don't need to worry about your PSTN trunk capacity. 



    On 6/26/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

    I'm regretting deleting all those call-call emails about emergency communications right about now.

     

    I've been asked to provide some preliminary solutions for budgetary reasons. Can anyone share some of the products they use? And approximate cost if you have that?

     

    Thanks, Lelio

     

    --------------------------------------------------------------------------------
    Lelio Fulgenzi, B.A.
    Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
    (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
    "Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo."      WJR


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    -- 
    Ed Leatherman
    Senior Voice Engineer
    West Virginia University
    Telecommunications and Network Operations 
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