[cisco-voip] CTI communications Callmanager

[Matthew Saskin]

This is purely a theory, but wouldn't using an AC pilot point and a hunt 
  group be a way of psuedo-load-balancing connections into a CTI 
application such as CRS server acting purely as an IVR (not running IPCC 
Express)?  Can the CTI route points which CRS server registers be placed 
into a hunt group?

Just thinking that this would be an alternative method of doing IVR 
load-balancing for an IPCC enterprise environment (where you currently 
can accomplish load balancing only within the routing script itself).  I 
can't see any reason to use this (i.e.; it doesn't provide additional 
functionality), but would be interesting to see if it works.

-matt

Ryan Ratliff wrote:
> It depends on what CTI application you are using.  AC itself is a CTI  
> application that you just happen to be able to configure via  
> CCMAdmin.  An AC pilot point is for all intents and purposes a CTI  
> RP.  Instead of redirecting to a CTI Port however it sends calls to  
> phones configured in the hunt group.
> 
> IPCC Express, and every other CTI application that might be out there  
> will have to use CTI RPs and Ports.
> 
> -Ryan
> 
> On Jun 27, 2007, at 4:03 AM, Jeremie Ceintrey wrote:
> 
> Thanks for your help. I understand that. But I still don't get the  
> difference between RP and Pilot Point. When you use CTI applications  
> you can use both techniques to forward incomming calls to CTI Ports :
> Pilot Point, Hunt Group, with the attendant console user
> Route Point with the JTAPI user
> Thanks.
> Jé.
> 
> 
> 2007/6/26, Ryan Ratliff <rratliff at cisco.com>: Typically the CTI RP is  
> used to accept incoming calls, and it will
> then redirect to CTI Port to handle media.  No RTP is streamed to the
> CTI RP itself.
> The Jtapi developers guide probably has more info.
> 
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> products_programming_usage_guide_chapter09186a00806eb6f6.html#wp1028878
> 
> -Ryan
> 
> On Jun 26, 2007, at 11:03 AM, Jeremie Ceintrey wrote:
> 
> Hi,
> 
> my question is about CTI communications with Callmanager.
> 
> Pilot points and CTI Route points are both logical channels that
> receive incoming communication demands on a defined phone
> number, and forward the communication to a defined CTI channel.
> 
> Can anyone explain me difference between these two ways of forwarding
> calls to CTI channels.
> 
> Thanks.
> jé.
> 
> 
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