[cisco-voip] CTI communications Callmanager

[Ryan Ratliff]

It depends on what CTI application you are using.  AC itself is a CTI  
application that you just happen to be able to configure via  
CCMAdmin.  An AC pilot point is for all intents and purposes a CTI  
RP.  Instead of redirecting to a CTI Port however it sends calls to  
phones configured in the hunt group.

IPCC Express, and every other CTI application that might be out there  
will have to use CTI RPs and Ports.

-Ryan

On Jun 27, 2007, at 4:03 AM, Jeremie Ceintrey wrote:

Thanks for your help. I understand that. But I still don't get the  
difference between RP and Pilot Point. When you use CTI applications  
you can use both techniques to forward incomming calls to CTI Ports :
Pilot Point, Hunt Group, with the attendant console user
Route Point with the JTAPI user
Thanks.
Jé.


2007/6/26, Ryan Ratliff <rratliff at cisco.com>: Typically the CTI RP is  
used to accept incoming calls, and it will
then redirect to CTI Port to handle media.  No RTP is streamed to the
CTI RP itself.
The Jtapi developers guide probably has more info.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/
products_programming_usage_guide_chapter09186a00806eb6f6.html#wp1028878

-Ryan

On Jun 26, 2007, at 11:03 AM, Jeremie Ceintrey wrote:

Hi,

my question is about CTI communications with Callmanager.

Pilot points and CTI Route points are both logical channels that
receive incoming communication demands on a defined phone
number, and forward the communication to a defined CTI channel.

Can anyone explain me difference between these two ways of forwarding
calls to CTI channels.

Thanks.
jé.


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