[cisco-voip] CTI communications Callmanager

[Jeremie Ceintrey]

Thanks for your help. I understand that. But I still don't get the
difference between RP and Pilot Point. When you use CTI applications you can
use both techniques to forward incomming calls to CTI Ports :

   - Pilot Point, Hunt Group, with the attendant console user


   - Route Point with the JTAPI user

Thanks.
Jé.


2007/6/26, Ryan Ratliff <rratliff at cisco.com>:
>
> Typically the CTI RP is used to accept incoming calls, and it will
> then redirect to CTI Port to handle media.  No RTP is streamed to the
> CTI RP itself.
> The Jtapi developers guide probably has more info.
>
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> products_programming_usage_guide_chapter09186a00806eb6f6.html#wp1028878
>
> -Ryan
>
> On Jun 26, 2007, at 11:03 AM, Jeremie Ceintrey wrote:
>
> Hi,
>
> my question is about CTI communications with Callmanager.
>
> Pilot points and CTI Route points are both logical channels that
> receive incoming communication demands on a defined phone
> number, and forward the communication to a defined CTI channel.
>
> Can anyone explain me difference between these two ways of forwarding
> calls to CTI channels.
>
> Thanks.
> jé.
>
>
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