[cisco-voip] Message Waiting Indication Fixes?

[Miller, Steve]

Thanks!  How do I restart the service?  Do I de_activate then re-activate?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 
Fax (202)-330-5607
millers at dicksteinshapiro.com 

----- Original Message -----
From: Pat Hayes <pat-cv at wcyv.com>
To: Ocampo, Walter <WOCAMPO at broward.org>
Cc: Peterson_Erik at aac.com <Peterson_Erik at aac.com>; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>; Miller, Steve
Sent: Wed Jun 27 18:34:59 2007
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?

A good tip indeed, but the $UCInbox view applies to Domino integrations 
and the original poster said they have an Exchange integration.

Steve - I'd suggest you check your app log. When a resync starts and 
finishes, it writes an informational (not error or warning) message from 
CiscoUnity_Notifier to the event log. Filter on those to find what has 
been going on.

MWI will be out of sync for at least some people until the resync 
finishes. So, if you filter as per above and see that the last message 
indicated it was starting a resync, things are going to be messed up 
until you can get it to finish.

One last thing - I've seen the resync process take waaay longer than 
normal after an exchange outage. If you had one of those, I'd suggest 
restarting the AvMsgStoreMonitorSvc (which, will kick off another 
resync...but in theory, it'll be much faster :-) ).

HTH,
Pat

-------- Original Message  --------
From: "Ocampo, Walter" <WOCAMPO at broward.org>
To: Peterson_Erik at aac.com, cisco-voip at puck.nether.net
Subject: Re:[cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 4:47 PM

> This is a tip from Cisco Unity Deployment and solutions guide.
> 
> A useful troubleshooting tip if unity reports incorrect voice messages counts or MWI lamps does not activate as expected is to look in the ($UCInbox) and see the messages appearing. If  a message appear in the regular inbox but not the ($UCInbox), that message likely does not have the UCInbox field present. Moreover, the router task concludes that the recipient is not DUC-enable. 
> 
> Regards,
> 
> Walter Ocampo
> System Network Analyst
> Office of Information Technology
> 540 S.E 3rd. Ave, Suite 300
> Fort Lauderdale, FL 33301
> (954) 357 8041 Cell (954) 632 8228
> wocampo at broward.org
>  
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Peterson_Erik at aac.com
> Sent: Wednesday, June 27, 2007 4:26 PM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
> 
> Also, check in the Telephony Integration Manager for how many ports are 
> set to do MWI dial out.
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