[cisco-voip] Time of Day Call Routing to Voicemail CCM 4.1(3)
Kevin Thorngren
kthorngr at cisco.com
Thu Mar 1 20:45:18 EST 2007
Lelio is right. Below is an example of forwarding to a cell phone
that I have provided a few times. You should be able to use the same
example to forward to VM.
Time of Day routing simply filters the available partitions in a
given CSS based on the schedule configured for the partition(s).
Here is an example of how to route calls to an IP Phone during the
day and to a cell or home phone at night.
Partition AllPhones TimeScheduleTS1
UseThisTimeZone (EST)
TimeScheduleTS1 TimePeriod TP1
TP1 08:00 – 17:00 Mon To Fri
Partition AfterHours TimeScheduleTS2
UseThisTimeZone (EST)
TimeScheduleTS2 TimePeriodTP2, TP3
TP2 17:00 – 24:00 Mon To Fri
TP3 00:00 – 08:00 Tue To Sat
PhoneA has CSS of AllPhones:AfterHours
PhoneB DN 2000 is in Partition AllPhones
Dummy DN 2000 is in Partition AfterHours and has CFA to 2125551234
(the user's cell phone)
PhoneA calls 2000 on Tuesday at 10AM. The call is extended to PhoneB
DN 2000 as the partition AllPhones has not been filtered via ToD.
PhoneA calls 2000 on Tuesday at 8PM. The call is extended to Dummy
DN 2000 and forwarded to 2125551234 as partition AllPhones has been
filtered out and AfterHours is available.
HTH,
Kevin
On Mar 1, 2007, at 7:42 PM, Lelio Fulgenzi wrote:
> I'm sure someone will correct me if I'm wrong, but as far as I can
> tell, time of day routing is used to select which partition is
> searched for the destination, and doesn't have much to do with
> voicemail triggering. The first paragraph talks about a voice-
> messaging system, but I'm not sure if they effectively mean Unity.
>
> You could create special CTI route points, however, that are
> forwarded directly to voicemail and then include those in the
> appropriate time schedule. For example, from 8:30 to 4:30, people
> dialing my extension would get my phone, however, after hours, they
> would be hitting the route point that was forwarded to voicemail.
>
> If you are using Unity as your auto-attendant, it has a pretty good
> scheduling program that you can use to send people directly to the
> voicemail box I believe.
>
>
> ----- Original Message -----
> From: tennille.spence at gsa.gov
> To: cisco-voip at puck.nether.net
> Sent: Thursday, March 01, 2007 7:12 PM
> Subject: [cisco-voip] Time of Day Call Routing to Voicemail CCM 4.1(3)
>
>
> I need help routing after hours calls directly to voicemail for one
> of our
> offices. Does anyone have a sample configuration for doing so?
> Office hours
> are from 6:30 am - 4:30 pm. Any calls outside of the hours should
> go to
> voicemail. I attempted to follow the administration guide and set
> up the
> time schedule / period but configuring the css / partitions does
> not appear
> to be working.
>
> - Tennille
>
>
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