[cisco-voip] 7914 + Shared Line + Call Hold Problems

[Cathy Cheng]

Customer has a switchboard phone 7961 + 2 7914 extension modules. On one of
the 7914 are shared lines for al
for all the other staffs in the office.
The problem is the Reception phone displays any calls put on hold by ohter
staffs on other lines . and sometimes when the Reception staff pick up the
phone to make a call as they are inadvertently connecting with a caller that
someone has put on hold -
Any ideas?
Thanks
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