[cisco-voip] 7914 + Shared Line + Call Hold Problems

[Justin Steinberg]

Two options come to mind

-Remove the 7914's and use Attendant Console software
-Upgrade to CM 5 and you can use the BLF feature

On 3/1/07, Cathy Cheng <cchengcc at gmail.com> wrote:
>
> Customer has a switchboard phone 7961 + 2 7914 extension modules. On one
> of the 7914 are shared lines for al
> for all the other staffs in the office.
> The problem is the Reception phone displays any calls put on hold by ohter
> staffs on other lines . and sometimes when the Reception staff pick up the
> phone to make a call as they are inadvertently connecting with a caller that
> someone has put on hold -
> Any ideas?
> Thanks
>
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