[cisco-voip] IVR DST Updates

[Poper, Cathy]

Hi Bill
I did the upgrade from IPCCx 3.0(3a) to 3.5(4), applied the SR2 for DST
(1.5hrs). I noticed that the real-time reporting monitor was broken
however Cisco's just released ES1 to address that issue and I ran it in
test and works fine.

It was a real pain to upgrade all of our desktop agents (connected to
200 pc's remotely) and ran the upgrade - no need to uninstall.
Other than that, it was pretty painless.



Cathy Poper
City of Hamilton/IT Services
Network Support Analyst
55 York Blvd., 6th floor
Hamilton, Ontario
Canada
L8L 3K7
Tel: 905-546-2424 x5481
Fax: 905-546-2333
cpoper at hamilton.ca



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of bill kemmer
Sent: Tuesday, March 06, 2007 9:25 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IVR DST Updates


We're running IP-IVR 3.5(3) as part of our IPCC
Enterprise system.  IP-IVR is used for prompting and
digit collection.  There is no resource selection or
reporting going on through IP-IVR, and ICM routes all
the calls.
As part of my research for updating all of our voice
servers for the DST events of this coming weekend, I
know that I need to upgrade IP-IVR 3.5(3) to 3.5.(4)
plus a service release and engineering special.  The
Cisco field notice says that I'd see problems with
"incorrect reporting data" and "incorrect trace file
time stamps" if I don't upgrade the servers.  My
question is---since I don't do any reporting through
the IP-IVR platform, and since I could live with my
trace file timestamps being off by an hour for a few
weeks, is this upgrade necessary in my case?  I ask
because it is quite an effort to get the software to
several remote sites, plus trying to schedule
resources to be there to perform the upgrade.
Also, has anyone else done the 3.5(3) to 3.5(4)
upgrade? Are there any gotchas?  I assume that this is
a relatively painless upgrade, but Cisco's
documentation is not very specific for this upgrade.
 
I appreciate any advice.



 
________________________________________________________________________
____________
The fish are biting. 
Get more visitors on your site using Yahoo! Search Marketing.
http://searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip