[cisco-voip] IVR DST Updates

[bill kemmer]

Hi Cathy,

Thanks for the response.  I don't have any CRS desktop
agents, so I'm hoping that won't affect me.  My IVRs
are only used for queuing and prompting--no agent
selection.  At least I have a bit more confidence in
this upgrade.

Thanks,
Bill
--- "Poper, Cathy" <cpoper at hamilton.ca> wrote:

> Hi Bill
> I did the upgrade from IPCCx 3.0(3a) to 3.5(4),
> applied the SR2 for DST
> (1.5hrs). I noticed that the real-time reporting
> monitor was broken
> however Cisco's just released ES1 to address that
> issue and I ran it in
> test and works fine.
> 
> It was a real pain to upgrade all of our desktop
> agents (connected to
> 200 pc's remotely) and ran the upgrade - no need to
> uninstall.
> Other than that, it was pretty painless.
> 
> 
> 
> Cathy Poper
> City of Hamilton/IT Services
> Network Support Analyst
> 55 York Blvd., 6th floor
> Hamilton, Ontario
> Canada
> L8L 3K7
> Tel: 905-546-2424 x5481
> Fax: 905-546-2333
> cpoper at hamilton.ca
> 
> 
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On
> Behalf Of bill kemmer
> Sent: Tuesday, March 06, 2007 9:25 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] IVR DST Updates
> 
> 
> We're running IP-IVR 3.5(3) as part of our IPCC
> Enterprise system.  IP-IVR is used for prompting and
> digit collection.  There is no resource selection or
> reporting going on through IP-IVR, and ICM routes
> all
> the calls.
> As part of my research for updating all of our voice
> servers for the DST events of this coming weekend, I
> know that I need to upgrade IP-IVR 3.5(3) to 3.5.(4)
> plus a service release and engineering special.  The
> Cisco field notice says that I'd see problems with
> "incorrect reporting data" and "incorrect trace file
> time stamps" if I don't upgrade the servers.  My
> question is---since I don't do any reporting through
> the IP-IVR platform, and since I could live with my
> trace file timestamps being off by an hour for a few
> weeks, is this upgrade necessary in my case?  I ask
> because it is quite an effort to get the software to
> several remote sites, plus trying to schedule
> resources to be there to perform the upgrade.
> Also, has anyone else done the 3.5(3) to 3.5(4)
> upgrade? Are there any gotchas?  I assume that this
> is
> a relatively painless upgrade, but Cisco's
> documentation is not very specific for this upgrade.
>  
> I appreciate any advice.
> 
> 
> 
>  
>
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