[cisco-voip] Resetting All Phones on a System

Lelio Fulgenzi lelio at uoguelph.ca
Tue Mar 6 11:09:57 EST 2007


The will likely register, as ours did, and there's little to do but wait for calls.

If you reset them a few times, you should be OK.
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...there's no such thing as a bad timbit...

  ----- Original Message ----- 
  From: Miller, Steve 
  To: Rhodes, Geoff 
  Cc: cisco-voip at puck.nether.net 
  Sent: Monday, March 05, 2007 10:57 PM
  Subject: Re: [cisco-voip] Resetting All Phones on a System


  The phones that don't get the upgrade or don't get it correctly......do they register to the system?  I ask this so that I can look at the phones that I reset and make a judgment about whether the phones are working and whether I should continue resetting the next group of phones.  Other than examining individual phones or waiting for people to complain on Monday, how else can I double-check as I go?

  Steve Miller
  Telecom Engineer
  Dickstein Shapiro LLP
  1825 Eye Street NW | Washington, DC 20006
  Tel (202) 420-3370 Fax (202)-330-5607
  millers at dicksteinshapiro.com 





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  From: Rhodes, Geoff [mailto:GRhodes at rbh.com] 
  Sent: Monday, March 05, 2007 9:34 PM
  To: Miller, Steve
  Subject: RE: [cisco-voip] Resetting All Phones on a System


  We did exactly this on Saturday when we did our DST upgrade.  We have about 400 phones.  We ended up with 3 phones not getting the firmware upgrade correctly, and about 10 phones not getting the upgrade at all.  The 3 phones that didn't get it correctly just cycle throught eh upgrade process over and over, basically they are hosed.  We tried to do a hard reset on them to get them back to factory firmware, but it didn't work.

  I will say that other than that, and a couple of minor issues, the DST upgrades went very well.  We upgraded CM as well as the OS while we were at it.  IPCC Express was the biggest issue to fix.

  Geoff Rhodes
  IT Director
  Robinson, Bradshaw & Hinson, P.A.
  grhodes at rbh.com




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    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
    Sent: Monday, March 05, 2007 3:25 PM
    To: Lelio Fulgenzi; cisco-voip at puck.nether.net
    Subject: Re: [cisco-voip] Resetting All Phones on a System


    Any reason why I shouldn't load the software in advance and do some testing?  I really don't need any surprises.  It is my understanding that I need this update for the phones to show the correct date, but I haven't seen much chatter about the firmware aspect of the DST situation.  Thanks for your help!

    Steve Miller
    Telecom Engineer
    Dickstein Shapiro LLP
    1825 Eye Street NW | Washington, DC 20006
    Tel (202) 420-3370 Fax (202)-330-5607
    millers at dicksteinshapiro.com 




----------------------------------------------------------------------------
    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
    Sent: Monday, March 05, 2007 2:37 PM
    To: Miller, Steve; cisco-voip at puck.nether.net
    Subject: Re: [cisco-voip] Resetting All Phones on a System


    Be prepared for TFTP timeouts. Try to reset them a few at a time, via devicepools perhaps. You run the risk of some phones getting their upgrades and others not. Now, we have over 7000 phones, so that could have had something to do with it, but even at 1200, I'm sure the TFTP server will be taxed a bit.

    We ended up reseting all the phones a few times to try and force them to upgrade. We ended up with a few phones upgraded but without ring tones and others that did not upgrade at all.



    --------------------------------------------------------------------------------
    Lelio Fulgenzi, B.A.
    Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
    (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
    ...there's no such thing as a bad timbit...

      ----- Original Message ----- 
      From: Miller, Steve 
      To: cisco-voip at puck.nether.net 
      Sent: Monday, March 05, 2007 2:32 PM
      Subject: [cisco-voip] Resetting All Phones on a System


      Is there any down side to simultaneously resetting every phone on the
      system?  We have approximately 1200 phones in our little cluster - 800
      in our main location, 200 in our other one and then about 30 phones at
      an SRST site.  We are going to be upgrading the firmware and I'm trying
      to anticipate any problems that might occur.  Thank you!


      Steve Miller
      Telecom Engineer
      Dickstein Shapiro LLP
      1825 Eye Street NW | Washington, DC 20006
      Tel (202) 420-3370 Fax (202)-330-5607
      millers at dicksteinshapiro.com 


      -----Original Message-----
      From: cisco-voip-bounces at puck.nether.net
      [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
      Sent: Monday, March 05, 2007 12:12 PM
      To: Ryan Ratliff; Voll, Scott
      Cc: cisco-voip at puck.nether.net
      Subject: Re: [cisco-voip] Cisco VT Advantage Camera and Skype Discovery

      The version 2.0 VT advantage cameras (or perhaps the 2.0 of VTA
      software?) did make a change and allow the camera to be seen by other
      products.  The previous ones were locked down to only the VTA app, I can
      say from experience.



      -----Original Message-----
      From: cisco-voip-bounces at puck.nether.net
      [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
      Sent: Monday, March 05, 2007 11:51 AM
      To: Voll, Scott
      Cc: cisco-voip at puck.nether.net
      Subject: Re: [cisco-voip] Cisco VT Advantage Camera and Skype Discovery

      I think it depends on the drivers your app uses and whether they support
      the camera or not.  While it may be Logitech hardware the Logitech
      drivers won't recognize the VTA camera as such.

      -Ryan

      On Mar 5, 2007, at 11:47 AM, Voll, Scott wrote:

      I think its visa versa.  You can't use any other camera with the VT
      Advantage software.  The camera is just a logic Tec camera with
      something extra to make it work with VTA.

      Scott

      -----Original Message-----
      From: cisco-voip-bounces at puck.nether.net
      [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dane
      Sent: Monday, March 05, 2007 8:39 AM
      To: cisco-voip at puck.nether.net
      Subject: [cisco-voip] Cisco VT Advantage Camera and Skype Discovery

      I have been told by many people and everything I have read has seemingly
      confirmed that the Cisco VT Advantage cameras can't be used by any
      software other then the Cisco software.

      It just so happens that for the first time I had my camera plugged in
      and launched skype, skype saw the camera and used it.  I was able to
      make skype voice / video calls with the Cisco VT camera.

      This may be old news for some, but it was an interesting discovery
      personally since for a couple of years now I have been told something on
      the cameras (firmware possibly) prevented them from being used by
      anything else.
      _______________________________________________
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