[cisco-voip] IPCC Express Reporting

[Jonathan Charles]

OK.

Go to Appadmin

Historical Reporting users

Add a user (or search for him) and make sure you select the ICD option.

Go to tools - Plugins

Download and install Historical Reporting (NOT ON THE IPCC SERVER!) to a PC,
install.

Open the app on the PC... scroll thru the canned reports, one of them is
what you are looking for.



Jonathan

On 3/9/07, Tim Medley <tim.medley at moxieent.com> wrote:
>
> Is there a report in IPCC express that will show a summary of Not ready
> reason's by agent, to include agent selected reasons and system reasons.
>
> For example, the customer wants to see the following by agent:
>
> Duration Not Ready due to manually selecting Not Ready
> Duration Not Ready due to missing a call
> Duration Not Ready due to placing an outbound call
>
> tm
>
> Tim Medley
> Moxie Enterprises
> Email: tim.medley at moxieent.com
> Phone: (704) 905-4604
>
>
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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