[cisco-voip] Unity Closed message for a subscriber...

[Erick Bergquist]

Maybe watch a call with status monitor or port monitor tool under tools depot  and make sure it is going where you think it is going?    Maybe the WAV files for both are somehow the same?

----- Original Message ----
From: Jonathan Charles <jonvoip at gmail.com>
To: "Carter, Bill" <bcarter at sentinel.com>
Cc: ciscovoip <cisco-voip at puck.nether.net>
Sent: Saturday, March 10, 2007 3:44:19 PM
Subject: Re: [cisco-voip] Unity Closed message for a subscriber...

Yeah, ran DBWalker... also, this is not a Call Handler, but a subscriber... and the closed and standard greetings are enabled.



Jonathan

On 3/10/07, 
Carter, Bill <bcarter at sentinel.com> wrote:
I have seen a few problems with Call Handlers greeting being enable or disabled when the should not.  Specifically the normal greeting disabled (this option is grayed out and can't be disabled).  DB Walker has always fixed it for me.


________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Jonathan Charles
Sent: Fri 3/9/2007 9:42 AM
To: Lelio Fulgenzi

Cc: ciscovoip
Subject: Re: [cisco-voip] Unity Closed message for a subscriber...


That has been my experience that this is pretty brainless... which is why I can't figure out why it doesn't work.




Jonathan


On 3/9/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

        wierd. timzone at default is ok i think.

        ok, closed is enabled, right?


        this usually works pretty seemless.

        did you block the schedule correctly? once i did the exact opposite, closed was open and open was closed.


        --------------------------------------------------------------------------------

        Lelio Fulgenzi, B.A.
        Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
        (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

        ...there's no such thing as a bad timbit...



                ----- Original Message -----
                From: Jonathan Charles <mailto:jonvoip at gmail.com
>

                To: Lelio Fulgenzi <mailto:lelio at uoguelph.ca>
                Cc: ciscovoip <mailto:cisco-voip at puck.nether.net
>
                Sent: Friday, March 09, 2007 10:21 AM
                Subject: Re: [cisco-voip] Unity Closed message for a subscriber...

                I just checked and the subscriber did not have a timezone set (it was set to default) but the box is in the same timezone, so I am not sure this will fix anything... any ideas?




                Jonathan


                On 3/9/07, Jonathan Charles <jonvoip at gmail.com> wrote:

                        Alternate greeting is disabled.




                        Jonathan



                        On 3/9/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

                                Check your alternate greeting. It trumps everything.


                                --------------------------------------------------------------------------------
                                Lelio Fulgenzi, B.A.
                                Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1

                                (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
                                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
                                ...there's no such thing as a bad timbit...




                                        ----- Original Message -----
                                        From: Jonathan Charles <mailto:jonvoip at gmail.com>

                                        To: ciscovoip <mailto:cisco-voip at puck.nether.net>
                                        Sent: Friday, March 09, 2007 9:57 AM

                                        Subject: [cisco-voip] Unity Closed message for a subscriber...

                                        I have a subscriber for a cust that needs to have an after hours greeting, however, even though the schedule is set correctly and the closed message is enabled, it still plays the open message after 5pm...


                                        What could I be missing?




                                        Jonathan




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