[cisco-voip] DST Problems

Sun Mar 11 15:05:27 EST 2007

Just an FYI...Only experiencing this on 4.1(3) versions... 4.2(3) seems to
be fine

Steve

On 3/11/07, Erick Bergquist <erickbe at yahoo.com> wrote:
>
>  Yea, I was getting mixed information on the one with the 7970s but in
> meantime they had updated to 4.1(3) ES100 for the 7970/71 Url to long
> remote scripting error and that also fixed the phone time issues they were
> seeing earlier this morning on some phones.
>
> Thanks
>
> ----- Original Message ----
> From: Mike Lay (milay) <milay at cisco.com>
> To: Chris D'amore <CDAmore at jackhenry.com>; Erick Bergquist <
> erickbe at yahoo.com>; sweeper1 <sweeper1 at gmail.com>; Rasim Duric <
> rduric at uoguelph.ca>
> Cc: cisco-voip at puck.nether.net; Mike Armstrong <mfa at crec.ifas.ufl.edu>
> Sent: Sunday, March 11, 2007 12:25:12 PM
> Subject: RE: [cisco-voip] DST Problems
>
> Chris you are correct! The patch in reality is just a workaround. SO if
> you apply something that modified the DST data in SQL then you will need to
> reapply. ALL current ES & upcoming SR's will have the CCM DST adjustments so
> no need  as long as you have the latest going forward from this week.
>
> I just saw one issue where the DST patch was applied & it did NOT update
> SQL. So far this is an isolated case. But to check for this you would need
> to run a SQL query to pull all the data out of the TypeTimeZone table. All
> us time zones would need to have dstdate = "0/3/0/2,2:0:0:0". Pre update
> it was "0/4/0/1,2:0:0:0".
>
> select * from TypeTimeZone
>
> Mike
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Chris D'amore
> *Sent:* Sunday, March 11, 2007 12:11 PM
> *To:* Erick Bergquist; sweeper1; Rasim Duric
> *Cc:* cisco-voip at puck.nether.net; Mike Armstrong
> *Subject:* Re: [cisco-voip] DST Problems
>
>
>  I would think you should re-apply the DST patch after any other update.
> Just my 2 cents.
> Chris
>
> ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net on behalf of Erick Bergquist
> *Sent:* Sun 3/11/2007 11:53 AM
> *To:* sweeper1; Rasim Duric
> *Cc:* cisco-voip at puck.nether.net; Mike Armstrong
> *Subject:* Re: [cisco-voip] DST Problems
>
>
>
> We are also seeing same problem with phones across multiple customers who
> did the DST updates. Have one with all 7970s on 8.2(1) (devpack39) and not
> working and they did DST patch.
> Have others with older model phones (7940/7960/etc) and not getting right
> time.
>
> Question, if they did CCM updates to 4.1(3)sr4d then did Devpack36
> initially, then CCM DST patch, then they applied newer DevPack 39 does this
> break DST?
>
>
>
>
> ----- Original Message ----
> From: sweeper1 <sweeper1 at gmail.com>
> To: Rasim Duric <rduric at uoguelph.ca>
> Cc: cisco-voip at puck.nether.net; Mike Armstrong <mfa at crec.ifas.ufl.edu>
> Sent: Sunday, March 11, 2007 11:23:35 AM
> Subject: Re: [cisco-voip] DST Problems
>
> Is this patch: ciscocm.4-1-3-2007-DST-Update.1-0-1.exe the same as the
> above listed JRE patch: ciscocm-2007-JRE-DST-Update.1-0-1.exe ?
>
> Still no response on my end...Phones still have "workaround time"
>
> Steve
>
>
>
> On 3/11/07, Rasim Duric <rduric at uoguelph.ca> wrote:
> >
> > If I put the phones in another TZ (ex. GMT -04:00 Atlantic Time) would
> > it affect other CCM components? I know that CDR is cut using GMT and
> > shouldn't affected by this.
> >
> >
> > Rasim Duric
> > Network Analyst (CCS)
> > University of Guelph
> > Guelph, N1G 2W1, ON
> > 519-824-4120x53146
> > rduric at uoguelph.ca
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Mike Lay
> > (milay)
> > Sent: Sunday, March 11, 2007 11:01 AM
> > To: Mike Armstrong; Poper, Cathy; cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] DST Problems
> >
> > I do not know if the restriction of uninstalling is accurate but if the
> > doc says it then do it. Regardless if you are updating the servers & the
> > final upgrade does not contain the DST updates then you will need to
> > install the DST update again.
> >
> > The phone gets time as you have described. However I have see that the
> > CCM is not sending the phone the correct time.
> >
> > You can put the phones in a new DST group that is in another TZ that
> > will force the phones to update the time. If the phones are CST put them
> > in a DTG that is est.
> >
> > MIke
> >
> > -----Original Message-----
> > From: Mike Armstrong [mailto:mfa at crec.ifas.ufl.edu ]
> > Sent: Sunday, March 11, 2007 10:49 AM
> > To: Mike Lay (milay); Poper, Cathy; cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] DST Problems
> >
> > Right on the JRE update.  As for CCM, I'm going to first install the
> > explicit DST CCM patch and see what happens.  The FN says that the patch
> > must be uninstalled when upgrading CCM, but I think that's only when
> > upgrading from 4.1 to 4.2, for example.  Not clear what its interaction
> > with other upgrades might be, and not clear what it does, if it only
> > affects the SQL database.  Making a DatTime group for the phones strikes
> > me as a last resort.
> >
> > Could you refresh us on how the 7960 gets its time?  If it's registered
> > with a Subscriber, doesn't it get the time from the Subscriber when it
> > goes on-hook?  How do the DST patch and the SQL database come into play?
> > If I install the DST patch on the Publisher, how does the new SQL data
> > get propogated to wherever it needs to go?
> >
> > Mike
> >
> > ----- Original Message -----
> > From: "Mike Lay (milay)" <milay at cisco.com>
> > To: "Poper, Cathy" < cpoper at hamilton.ca>; "Mike Armstrong"
> > <mfa at crec.ifas.ufl.edu>; <cisco-voip at puck.nether.net >
> > Sent: Sunday, March 11, 2007 11:14 AM
> > Subject: RE: [cisco-voip] DST Problems
> >
> >
> > I see that you did not apply the JRE update. But that would not affect
> > the phones.
> >
> > Seems to be a pattern forming here... The 2nd gen phones get the time
> > directly from CCM. The DST updates only update the SQL DB not any CCM
> > code. You could potentially make a DatTime group for the phones, setting
> > the time correctly. Or you could restart the CCM service to give CCM a
> > kick start.
> >
> > Mike
> >
> > -----Original Message-----
> > From: Poper, Cathy [mailto:cpoper at hamilton.ca]
> > Sent: Sunday, March 11, 2007 10:09 AM
> > To: Mike Lay (milay); Mike Armstrong; cisco-voip at puck.nether.net
> > Subject: RE: [cisco-voip] DST Problems
> >
> > Mike - Looked at the document you referred to below, and it appears that
> > we should be compliant:
> > I have the following installed on all CCM's:
> > OS version: 2000.4.4(sr3)
> > CCM version: 4.1(3)sr4d
> > CCM 4.1(3)- 2007-DST-Update.1-0-1
> > CCM4-1-DevPack-38.1
> >
> > What am I missing???
> >
> > Cathy Poper
> > City of Hamilton/IT Services
> > Network Support Analyst
> > 55 York Blvd., 6th floor
> > Hamilton, Ontario
> > Canada
> > L8L 3K7
> > Tel: 905-546-2424 x5481
> > Fax: 905-546-2333
> > cpoper at hamilton.ca
> >
> >
> >
> > -----Original Message-----
> > From: Mike Lay (milay) [mailto:milay at cisco.com]
> > Sent: Sunday, March 11, 2007 10:45 AM
> > To: Mike Armstrong; cisco-voip at puck.nether.net; Poper, Cathy
> > Subject: RE: [cisco-voip] DST Problems
> >
> >
> > Mike,
> >
> > 4.1.3 sr2 does NOT have the CCM updates for DST. You would need to
> > either upgrade to sr4D, later ES or the DST patch with the phone loads:
> >
> > http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_noti
> > ce09186a00807e02b1.shtml
> >
> > Mike
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Armstrong
> > Sent: Sunday, March 11, 2007 9:35 AM
> > To: cisco-voip at puck.nether.net; cpoper at hamilton.ca
> > Subject: Re: [cisco-voip] DST Problems
> >
> > We're in the same boat.  Running 4.1(3)sr2, with OS
> > win-OS-Upgrade-K9.2000-4-3a-sr9, which according to FN 62669 should
> > include the DST patch. Using DevPack 39 plus 8.0(5) load for 7940/7960.
> > Time on the Call Manager servers is correct, but the phones (same models
> >
> > as Cathy's) are an hour behind.
> >
> > Mike Armstrong
> > UF/IFAS CREC
> > Lake Alfred, FL
> >
> > > Date: Sun, 11 Mar 2007 09:54:21 -0400
> > > From: "Poper, Cathy" < cpoper at hamilton.ca>
> > > Subject: Re: [cisco-voip] DST Problems
> > > To: "Rasim Duric" <rduric at uoguelph.ca>, "Mike Lay \(milay\)"
> > > < milay at cisco.com>, <cisco-voip at puck.nether.net>
> > > Message-ID:
> > > < 46262932FF67F74CA6D537C31A6969870D48906F at endeavour.InfoNetwork>
> > > Content-Type: text/plain; charset="us-ascii"
> > >
> > > We're running ciscocm.4-1-DevPack-38.1 (as of last weekend when we
> > > upgraded to 4.1(3)sr4d - Phones are 7910,7912,7936,7940,7960 - so
> > > phone loads for 7940/7960 are at 8.0(4).
> > >
> > >
> > >
> > > Cathy Poper
> > > City of Hamilton/IT Services
> > > Network Support Analyst
> > > 55 York Blvd., 6th floor
> > > Hamilton, Ontario
> > > Canada
> > > L8L 3K7
> > > Tel: 905-546-2424 x5481
> > > Fax: 905-546-2333
> > > cpoper at hamilton.ca
> > >
> > > -----Original Message-----
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Rasim Duric
> > > Sent: Sunday, March 11, 2007 9:37 AM
> > > To: Mike Lay (milay); cisco-voip at puck.nether.net
> > > Subject: Re: [cisco-voip] DST Problems
> > >
> > >
> > >
> > > I have NOT updated the phone loads since I only have the 7912G, 7940,
> > > 7960 which are supposed to get time from CCM. The OS is
> > > 2000.4.4sr3 and CCM 4.1(3)sr4d.
> > >
> > >
> > >
> > > Rasim Duric
> > > Network Analyst (CCS)
> > > University of Guelph
> > > Guelph, N1G 2W1, ON
> > > 519-824-4120x53146
> > > rduric at uoguelph.ca
> > >
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Lay
> > > (milay)
> > > Sent: Sunday, March 11, 2007 8:27 AM
> > > To: cisco-voip at puck.nether.net
> > > Subject: Re: [cisco-voip] DST Problems
> > >
> > >
> > >
> > > Have all of you updated the phone loads?:
> > >
> > >
> > >
> > > Phone Loads:
> > >
> > >
> > >
> > > The 7906, 7911, 7921, 7941, 7961, 7970, 7971 phones require a new
> > > phone load that incorporates the Daylight Saving Time changes. The
> > > necessary phone loads are present if any of these versions of phone
> > > loads or DevPacks are installed.
> > >
> > >
> > >
> > > 8.0.4sr2s standalone phone load
> > >
> > >
> > >
> > > 8.2.1 standalone phone load
> > >
> > >
> > >
> > > ciscocm.3-3-DevPack-74 or higher
> > >
> > >
> > >
> > > ciscocm.4-1-DevPack-36 or higher
> > >
> > >
> > >
> > > ciscocm.4-2-1-DevPack-06 or higher
> > >
> > >
> > >
> > > ciscocm.4-2-3-DevPack-08 or higher
> > >
> > >
> > >
> > > JRE Patch: (ciscocm-2007-JRE-DST-Update.1-0-1.exe)
> > >
> > >
> > >
> > > This patch is only applicable to 3.3(5), 4.0(2a), 4.1(x), and 4.2(x).
> > > This patch enables CAR and AST to use the new Daylight Saving Time
> > > Zone.
> > >
> > >
> > >
> > >
> > > http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_
> >
> > > fi
> > > eld_notice09186a00807e02b1.shtml
> > >
> > >
> > >
> > > Mike
> > >
> > >
> > >
> > > ________________________________
> > >
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Poper, Cathy
> > > Sent: Sunday, March 11, 2007 7:47 AM
> > > To: Gu Sang Jung; cisco-voip at puck.nether.net
> > > Subject: Re: [cisco-voip] DST Problems
> > >
> > > Still waiting TAC's response - We have 7910's, 7912's, 7940's and 7960
> >
> >
> > > sets.
> > >
> > > So far they're all displaying incorrect times. We went through the
> > > long process of upgrading CCM from 3.3(3) to 4.1(3)sr4d, OS upgrades
> > > before that to 2000.4.4, DST patches, Phone loads are 8.0(4).....So
> > > much for thinking we were prepared!!
> > >
> > >
> > >
> > > If anyone gets a resolution from TAC, please let me know (I'll do the
> > > same)
> > >
> > >
> > >
> > > Cathy Poper
> > > City of Hamilton/IT Services
> > > Network Support Analyst
> > > 55 York Blvd., 6th floor
> > > Hamilton, Ontario
> > > Canada
> > > L8L 3K7
> > > Tel: 905-546-2424 x5481
> > > Fax: 905-546-2333
> > > cpoper at hamilton.ca
> > >
> > > -----Original Message-----
> > > From: cisco-voip-bounces at puck.nether.net
> > > [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Gu Sang Jung
> > > Sent: Sunday, March 11, 2007 7:09 AM
> > > To: cisco-voip at puck.nether.net
> > > Subject: Re: [cisco-voip] DST Problems
> > >
> > > My Case is same to you.
> > > I applied DST patches(CCM4.0.2(a) OS 2004-4, phone load, DST patch) on
> >
> > > One client site, It did not work correctly.
> > > CCM server time is changed but IP Phone did not work .
> > > Another Site, I manually applied. just change time clock, reset CCM,
> > > also IPPhone side did not work correctly.
> > > Hence, I temporaily change CMlocal time zone 1 hour advance. and  I
> > > expect cisco' new bug  patch software.
> > >
> > > gusang
> > >
> > > ----- Original Message ----
> > > From: sweeper1 <sweeper1 at gmail.com>
> > > To: cisco-voip at puck.nether.net
> > > Sent: Sunday, March 11, 2007 5:29:30 AM
> > > Subject: [cisco-voip] DST Problems
> > >
> > > So has anyone else had any problems with DST?
> > >
> > >
> > >
> > > I checked the servers that I updated and their time is correct however
> >
> > > the IP Phones are not correct...Rebooting them does nothing...
> > >
> > > So far the only workaround I see is to turn off auto DST on the server
> >
> >
> > > and manually push the time forward....
> > >
> > > Or in Call Manager you can go to CMLocal and change your time zone
> > > there....(TAC says you can change it forward - reset your phones -
> > > change it back - reset your phones and then everything will be back to
> >
> >
> > > normal...But that didnt work for me)
> > >
> > >
> > >
> > > Anyone else run into this?
> > >
> > >
> > >
> > > Steve
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
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> >
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> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
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