[cisco-voip] CCM 4.0(2a)sr3c does not play MOH

[Anthony Kouloglou]

Ryan hi,
you are great!
I don't know why, but the group users (where CCMService user belongs) 
did not have any rights to access the file!!
I had never had this problem in the past!
As far as the MOH, i will ask the end customer if he is experiencing 
silence or beep.
I don't thing it is a codec issue because the phones are in the same 
site as the CCM and within the same device pool where only g711 codec 
exists.

Thanks again

Ryan Ratliff wrote:
> The actual MOH played to the phone and the MOH Translator service are 
> independant of each other and will not be related.
>
> Your file isn't being imported because of permissions most likely.   
> Make sure CCMService has full permissions on the mp3 file and see if 
> this fixes that part.
>
> For the MOH do you get tone on hold or silence?  Silence means the MOH 
> source is getting invoked but the RTP isn't getting to the device.  
> Tone on hold means it's a config issue.
>
> Are you doing g.729 between the MOH server and the endpoint?  Make 
> sure the service parameters for IPVMSA have g.729 enabled or you have 
> a transcoder available.
>
>
> -Ryan
>
> On Mar 12, 2007, at 6:45 AM, Anthony Kouloglou wrote:
>
> Yes, only this service and also i rebooted.
> I have noticed that the name of the ccm contains an (_) underscore which
> in the past, in an other installation,
> have caused many problems that i could not even troubleshoot.
> Do you think that an underscore might be causing all this mess?
>
> Anthony
>
>
> Erik Erasmus (E) wrote:
>> Did you reload the voice media streaming service
>>
>>
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony
>> Kouloglou
>> Sent: Monday, March 12, 2007 9:36 AM
>> To: cisco-voip at puck-nether.net
>> Subject: [cisco-voip] CCM 4.0(2a)sr3c does not play MOH
>>
>> Hi ,
>> i have a CCM 4.0(2a)sr3c which does not play MOH (even for devices in
>> the same deivice pool), although all services are running.
>> What is more interesting is that when you place an mp3 in the folder
>> "drop music files here",
>> the server does not process at all the file to convert it. It just
>> does
>> NOTHING.
>> I have tried to restart the server in case some services had problems
>> but nothing happened.
>> Where should i first look for troubleshooting?
>>
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