[cisco-voip] CCM 4.0(2a)sr3c does not play MOH

[Ryan Ratliff]

The actual MOH played to the phone and the MOH Translator service are  
independant of each other and will not be related.

Your file isn't being imported because of permissions most likely.    
Make sure CCMService has full permissions on the mp3 file and see if  
this fixes that part.

For the MOH do you get tone on hold or silence?  Silence means the  
MOH source is getting invoked but the RTP isn't getting to the  
device.  Tone on hold means it's a config issue.

Are you doing g.729 between the MOH server and the endpoint?  Make  
sure the service parameters for IPVMSA have g.729 enabled or you have  
a transcoder available.


-Ryan

On Mar 12, 2007, at 6:45 AM, Anthony Kouloglou wrote:

Yes, only this service and also i rebooted.
I have noticed that the name of the ccm contains an (_) underscore which
in the past, in an other installation,
have caused many problems that i could not even troubleshoot.
Do you think that an underscore might be causing all this mess?

Anthony


Erik Erasmus (E) wrote:
> Did you reload the voice media streaming service
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony
> Kouloglou
> Sent: Monday, March 12, 2007 9:36 AM
> To: cisco-voip at puck-nether.net
> Subject: [cisco-voip] CCM 4.0(2a)sr3c does not play MOH
>
> Hi ,
> i have a CCM 4.0(2a)sr3c which does not play MOH (even for devices in
> the same deivice pool), although all services are running.
> What is more interesting is that when you place an mp3 in the folder
> "drop music files here",
> the server does not process at all the file to convert it. It just
> does
> NOTHING.
> I have tried to restart the server in case some services had problems
> but nothing happened.
> Where should i first look for troubleshooting?
>
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