[cisco-voip] Quick Link for Cisco Helpdesk Software Documentation?

[Ed Leatherman]

As far as a doc for how to setup agent accounts.. there is a little bit in
the administration guide on setting up agents but nothing on how to set them
up in callmanager that I have seen. It probably varies depending on what
version of IPCC you are running.

Don't know what version of callmanager you are running, starting in i think
3.4 it has multi-level administration:
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed6ea.html
You could easily give access to a user account to be able to access just the
directory user pages in ccmadmin and/or phone/line pages if needed. At least
then they could setup the user account on the callmanager side.

As far as changing agent attributes (assuming skill levels?), I dont know of
any way out of box other than from the appadmin page, which doesnt sound
like what you want.

I bet there is a way to do by writing your program to interface with IPCC
and callmanager, but thats way over my head.

On 3/13/07, Miller, Steve <MillerS at dicksteinshapiro.com> wrote:
>
>  Yes.  Apparently, she was set up with the ability to change certain
> parameters (level one or level two for example) by accessing the CCMUser
> pages.  I also need to be able to create/delete agents.  I assume it must be
> easy, but I can't find specific documentation.  The system is up and
> running, but I have never made this type of change before.
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370 Fax (202)-330-5607
> millers at dicksteinshapiro.com
>
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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