[cisco-voip] Quick Link for Cisco Helpdesk Software Documentation?

[Miller, Steve]

Yes.  Apparently, she was set up with the ability to change certain
parameters (level one or level two for example) by accessing the CCMUser
pages.  I also need to be able to create/delete agents.  I assume it
must be easy, but I can't find specific documentation.  The system is up
and running, but I have never made this type of change before.
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

 

________________________________

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Tuesday, March 13, 2007 1:43 PM
To: Miller, Steve
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Quick Link for Cisco Helpdesk Software
Documentation?


Steve,

Do you mean user accounts for IPCC Express agents? And what kind of
functions do you want your helpdesk supervisor to have access to?

Ed


On 3/13/07, Miller, Steve <MillerS at dicksteinshapiro.com> wrote: 

	Doe anyone have a good link to agent creation in the Call
Manager and the ability also to provide limited function for a helpdesk
supervisor through a GUI interface of some kind?  Thank you!
	 

	Steve Miller
	Telecom Engineer
	Dickstein Shapiro LLP
	1825 Eye Street NW | Washington, DC 20006
	Tel (202) 420-3370 Fax (202)-330-5607
	millers at dicksteinshapiro.com
<mailto:millers at dicksteinshapiro.com> 

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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