[cisco-voip] IPCCX 3.5(2) manual workaround questions for DST 2007

Tue Mar 13 22:57:53 EST 2007

When I read the field notice when it first came out (before the many updates) I do not recall that warning being in there about not applying the OS patches. I just checked out a google cached copy from March 2nd and that warning isn't in it. I saved the google cached page to PDF in case you want a copy for reference.

I did read something about this issue on the ask-icd list the other day, the part about java being off with the manual workaround but the person who posted it didn't mention if they did OS patch or not.

----- Original Message ----
From: Jason Aarons (US) <jason.aarons at us.didata.com>
To: cisco-voip at puck.nether.net
Sent: Tuesday, March 13, 2007 10:37:32 PM
Subject: [cisco-voip] IPCCX 3.5(2) manual workaround questions for DST 2007

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So what do you do if a customer did apply OS 2000-4-4a and

wants to do the manual workaround for IPCC Express 3.5(2)? They chickened out

of the IPCC 3.5(4) upgrade at the last minute! The

field notice has a big warning about do not apply the OS patch

Customer is seeing Time of Day in script open a hour late

even though server has correct time in System Tray..

http://www.cisco.com/en/US/products/sw/custcosw/ps1973/products_field_notice09186a008076fca2.shtml

If you are unable to upgrade to CRS 3.5(4)SR2 ES1,

please follow the steps below. Note, we strongly encourage you to upgrade to

CRS 3.5(4)SR2 ES1 as soon as possible to avoid problems with future Daylight

Saving changes. Do not apply any OS patch on CRS servers if you follow the

manual workaround below.

CRS Manual Workaround 3.5(1), 3.5(2) or 3.5(3):

1.     

On the new US Daylight

Saving Time date, Logon with administrator privileges to all CRS Servers

(starting with the engine node)

2.     

Click Start, Settings,

Control Panel, Date and Time

3.     

Click on Time Zone tab

4.     

Uncheck the Automatically

adjust clock for daylight savings changes

5.     

Click on Date and Time

tab.

6.     

Adjust (if needed) the

time to the actual time.

7.     

Click Apply or Ok

8.     

Repeat steps for all

other servers.

Important Steps To Perform:

1. On or before Sunday March 11, uncheck Automatically

adjust clock for Daylight Saving changes.

2. On March 11, 2007, on or after 2:01 A.M., move

the clock ahead one hour and then on April 1, after 3:01 A.M., check Automatically

adjust clock for Daylight Saving changes.

Please note, however, that manually adjusting the

clock on the CRS servers could result in a conflict in time which may produce

time synchronization issues. For instance, adjusting the clock during any

active call would result in incorrect historical records for that call.

Therefore, adjusting the clock is best to be done

when fewest active calls are present or the CRS engine is stopped.

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