[cisco-voip] CSA Bug?

[Rasim Duric]

Thanks Ryan. I didn't know I need to remove CSA before installing
hotfixes!!?? I did disable CSA and restarted Unity before the
installation of the hotfixes/DST though.

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, March 14, 2007 10:35 AM
To: Rasim Duric
Cc: Ed Leatherman; ciscovoip
Subject: Re: [cisco-voip] CSA Bug?

CSCsg36594 is the Unity bug, doesn't show as resolved yet.

-Ryan

On Mar 14, 2007, at 10:28 AM, Rasim Duric wrote:

The same happened to us yesterday with one of our Unity server. The  
AvCsMgr.exe shuts down and the voice ports deregister. I had to  
restart the Unity service. Unity is 4.04sr1, CCM4.1.3sr4d and CSA 4.5.

------------------------------------------------------------------------

-----------------------------------------------------

Event Type:   Information

Event Source: CSAgent

Event Category:       Kernel Rule

Event ID:       256

Date:            3/13/2007

Time:            4:14:58 PM

User:            N/A

Computer:     xxxxxxx

Description:

The current application 'D:\CommServer\AvCsMgr.exe' (as user xx 
\unitymsgstoresvc) attempted to execute the new application 'C:\WINNT 
\system32\DRWTSN32.EXE'. The operation was allowed.



Drwtsn32.log shows the following:



Application exception occurred:

         App: AvCsMgr.exe (pid=3700)

         When: 3/13/2007 @ 16:15:08.941

         Exception number: c0000005 (access violation)





Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Wednesday, March 14, 2007 10:06 AM
To: Ryan Ratliff
Cc: ciscovoip
Subject: Re: [cisco-voip] CSA Bug?



Its the headless standalone version.

On 3/14/07, Ryan Ratliff <rratliff at cisco.com> wrote:

Is this standalone CCM CSA or managed CSA?

I found a Unity/CSA bug that references this same error but nothing
to do with CCM.

-Ryan

On Mar 14, 2007, at 9:58 AM, Ed Leatherman wrote:

Anyone seen something similar to this?

Connected via remote desktop to 2 of our callmanager servers this
morning. when I logged in, CSA started popping up the console window
a bunch of times, with no messages in it. it also spammed this in the
app log:
Event Type:    Information
Event Source:    CSAgent
Event Category:    Local Event Mgr
Event ID:    256
Date:        3/14/2007
Time:        9:23:40 AM
User:        N/A
Computer:    OWP-SUB-A
Description:
[2007-03-14 09:23:40.248] [PID=4568] [AgentUI]: Failed to create
mutex Global\AgentUI_sess1_instance_mutex

And to top it off, all the phones/endpoints registered to that server
restarted, including my MGCP gateways, which also appears to have
dropped any calls that were on them. I have two other servers running
the same versions of CSA and callmanager, and it doesnt appear to
happen to them.

Just opened a TAC SR on it, but was wondering if anyone else had seen
anything like it...

CSA version 5.0.0.194
CCM 4.1.3 SR4d

--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip




-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations