[cisco-voip] CSA Bug?

[Ed Leatherman]

I'm thinking I may have to do a reset on ccm or something, waiting to hear
back from TAC on it.. now i'm running into some phones that are having
issues on that callmanager.. no dial tone, can't call them, etc. moving them
to another CCM group fixes it. But there are also people working fine on
that same callmanager.

On 3/14/07, Rasim Duric <rduric at uoguelph.ca> wrote:
>
>  The same happened to us yesterday with one of our Unity server. The
> AvCsMgr.exe shuts down and the voice ports deregister. I had to restart
> the Unity service. Unity is 4.04sr1, CCM4.1.3sr4d and CSA 4.5.
>
> -----------------------------------------------------------------------------------------------------------------------------
>
>
> Event Type:   Information
>
> Event Source: CSAgent
>
> Event Category:       Kernel Rule
>
> Event ID:       256
>
> Date:            3/13/2007
>
> Time:            4:14:58 PM
>
> User:            N/A
>
> Computer:     xxxxxxx
>
> Description:
>
> The current application 'D:\CommServer\AvCsMgr.exe' (as user
> xx\unitymsgstoresvc) attempted to execute the new application
> 'C:\WINNT\system32\DRWTSN32.EXE'. The operation was allowed.
>
>
>
> Drwtsn32.log shows the following:
>
>
>
> Application exception occurred:
>
>         App: AvCsMgr.exe (pid=3700)
>
>         When: 3/13/2007 @ 16:15:08.941
>
>         Exception number: c0000005 (access violation)
>
>
>
>
>
> Rasim Duric
> Network Analyst (CCS)
> University of Guelph
> Guelph, N1G 2W1, ON
> 519-824-4120x53146
> rduric at uoguelph.ca
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> *Sent:* Wednesday, March 14, 2007 10:06 AM
> *To:* Ryan Ratliff
> *Cc:* ciscovoip
> *Subject:* Re: [cisco-voip] CSA Bug?
>
>
>
> Its the headless standalone version.
>
> On 3/14/07, *Ryan Ratliff* <rratliff at cisco.com> wrote:
>
> Is this standalone CCM CSA or managed CSA?
>
> I found a Unity/CSA bug that references this same error but nothing
> to do with CCM.
>
> -Ryan
>
> On Mar 14, 2007, at 9:58 AM, Ed Leatherman wrote:
>
> Anyone seen something similar to this?
>
> Connected via remote desktop to 2 of our callmanager servers this
> morning. when I logged in, CSA started popping up the console window
> a bunch of times, with no messages in it. it also spammed this in the
> app log:
> Event Type:    Information
> Event Source:    CSAgent
> Event Category:    Local Event Mgr
> Event ID:    256
> Date:        3/14/2007
> Time:        9:23:40 AM
> User:        N/A
> Computer:    OWP-SUB-A
> Description:
> [2007-03-14 09:23:40.248] [PID=4568] [AgentUI]: Failed to create
> mutex Global\AgentUI_sess1_instance_mutex
>
> And to top it off, all the phones/endpoints registered to that server
> restarted, including my MGCP gateways, which also appears to have
> dropped any calls that were on them. I have two other servers running
> the same versions of CSA and callmanager, and it doesnt appear to
> happen to them.
>
> Just opened a TAC SR on it, but was wondering if anyone else had seen
> anything like it...
>
> CSA version 5.0.0.194
> CCM 4.1.3 SR4d
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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