[cisco-voip] CSA Bug?

[Ed Leatherman]

After a server reset the problem with the phones went away.. TAC thinks the
replication to that server broke. After I convinced them I was running the
latest version of CSA they sent off my mutex errors to development.

Question, is DBHelper a public tool or is it sort of quasi supported? Reason
I ask is it might be handy to link in the wiki for checking out that type of
thing if there is a download link to it.

On 3/14/07, Ed Leatherman <ealeatherman at gmail.com> wrote:
>
> I'm thinking I may have to do a reset on ccm or something, waiting to hear
> back from TAC on it.. now i'm running into some phones that are having
> issues on that callmanager.. no dial tone, can't call them, etc. moving them
> to another CCM group fixes it. But there are also people working fine on
> that same callmanager.
>
> On 3/14/07, Rasim Duric <rduric at uoguelph.ca> wrote:
> >
> >  The same happened to us yesterday with one of our Unity server. The
> > AvCsMgr.exe shuts down and the voice ports deregister. I had to restart
> > the Unity service. Unity is 4.04sr1, CCM4.1.3sr4d and CSA 4.5.
> >
> > -----------------------------------------------------------------------------------------------------------------------------
> >
> >
> > Event Type:   Information
> >
> > Event Source: CSAgent
> >
> > Event Category:       Kernel Rule
> >
> > Event ID:       256
> >
> > Date:            3/13/2007
> >
> > Time:            4:14:58 PM
> >
> > User:            N/A
> >
> > Computer:     xxxxxxx
> >
> > Description:
> >
> > The current application 'D:\CommServer\AvCsMgr.exe' (as user
> > xx\unitymsgstoresvc) attempted to execute the new application
> > 'C:\WINNT\system32\DRWTSN32.EXE'. The operation was allowed.
> >
> >
> >
> > Drwtsn32.log shows the following:
> >
> >
> >
> > Application exception occurred:
> >
> >         App: AvCsMgr.exe (pid=3700)
> >
> >         When: 3/13/2007 @ 16:15:08.941
> >
> >         Exception number: c0000005 (access violation)
> >
> >
> >
> >
> >
> > Rasim Duric
> > Network Analyst (CCS)
> > University of Guelph
> > Guelph, N1G 2W1, ON
> > 519-824-4120x53146
> > rduric at uoguelph.ca
> >
> > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> > *Sent:* Wednesday, March 14, 2007 10:06 AM
> > *To:* Ryan Ratliff
> > *Cc:* ciscovoip
> > *Subject:* Re: [cisco-voip] CSA Bug?
> >
> >
> >
> > Its the headless standalone version.
> >
> > On 3/14/07, *Ryan Ratliff* <rratliff at cisco.com> wrote:
> >
> > Is this standalone CCM CSA or managed CSA?
> >
> > I found a Unity/CSA bug that references this same error but nothing
> > to do with CCM.
> >
> > -Ryan
> >
> > On Mar 14, 2007, at 9:58 AM, Ed Leatherman wrote:
> >
> > Anyone seen something similar to this?
> >
> > Connected via remote desktop to 2 of our callmanager servers this
> > morning. when I logged in, CSA started popping up the console window
> > a bunch of times, with no messages in it. it also spammed this in the
> > app log:
> > Event Type:    Information
> > Event Source:    CSAgent
> > Event Category:    Local Event Mgr
> > Event ID:    256
> > Date:        3/14/2007
> > Time:        9:23:40 AM
> > User:        N/A
> > Computer:    OWP-SUB-A
> > Description:
> > [2007-03-14 09:23:40.248] [PID=4568] [AgentUI]: Failed to create
> > mutex Global\AgentUI_sess1_instance_mutex
> >
> > And to top it off, all the phones/endpoints registered to that server
> > restarted, including my MGCP gateways, which also appears to have
> > dropped any calls that were on them. I have two other servers running
> > the same versions of CSA and callmanager, and it doesnt appear to
> > happen to them.
> >
> > Just opened a TAC SR on it, but was wondering if anyone else had seen
> > anything like it...
> >
> > CSA version 5.0.0.194
> > CCM 4.1.3 SR4d
> >
> > --
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> >
> >
> > --
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> >
>
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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