[cisco-voip] CSA Bug?

[Jonathan Charles]

DBHelper is fully TAC supported (or the TAC engineers are nuts when they ask
if you have tried it...)



Jonathan

On 3/21/07, Ed Leatherman <ealeatherman at gmail.com> wrote:
>
> After a server reset the problem with the phones went away.. TAC thinks
> the replication to that server broke. After I convinced them I was running
> the latest version of CSA they sent off my mutex errors to development.
>
> Question, is DBHelper a public tool or is it sort of quasi supported?
> Reason I ask is it might be handy to link in the wiki for checking out that
> type of thing if there is a download link to it.
>
> On 3/14/07, Ed Leatherman <ealeatherman at gmail.com> wrote:
> >
> > I'm thinking I may have to do a reset on ccm or something, waiting to
> > hear back from TAC on it.. now i'm running into some phones that are having
> > issues on that callmanager.. no dial tone, can't call them, etc. moving them
> > to another CCM group fixes it. But there are also people working fine on
> > that same callmanager.
> >
> > On 3/14/07, Rasim Duric < rduric at uoguelph.ca> wrote:
> > >
> > >  The same happened to us yesterday with one of our Unity server. The
> > > AvCsMgr.exe shuts down and the voice ports deregister. I had to
> > > restart the Unity service. Unity is 4.04sr1, CCM4.1.3sr4d and CSA 4.5.
> > >
> > >
> > > -----------------------------------------------------------------------------------------------------------------------------
> > >
> > >
> > > Event Type:   Information
> > >
> > > Event Source: CSAgent
> > >
> > > Event Category:       Kernel Rule
> > >
> > > Event ID:       256
> > >
> > > Date:            3/13/2007
> > >
> > > Time:            4:14:58 PM
> > >
> > > User:            N/A
> > >
> > > Computer:     xxxxxxx
> > >
> > > Description:
> > >
> > > The current application 'D:\CommServer\AvCsMgr.exe' (as user
> > > xx\unitymsgstoresvc) attempted to execute the new application
> > > 'C:\WINNT\system32\DRWTSN32.EXE'. The operation was allowed.
> > >
> > >
> > >
> > > Drwtsn32.log shows the following:
> > >
> > >
> > >
> > > Application exception occurred:
> > >
> > >         App: AvCsMgr.exe (pid=3700)
> > >
> > >         When: 3/13/2007 @ 16:15:08.941
> > >
> > >         Exception number: c0000005 (access violation)
> > >
> > >
> > >
> > >
> > >
> > > Rasim Duric
> > > Network Analyst (CCS)
> > > University of Guelph
> > > Guelph, N1G 2W1, ON
> > > 519-824-4120x53146
> > > rduric at uoguelph.ca
> > >
> > > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> > > *Sent:* Wednesday, March 14, 2007 10:06 AM
> > > *To:* Ryan Ratliff
> > > *Cc:* ciscovoip
> > > *Subject:* Re: [cisco-voip] CSA Bug?
> > >
> > >
> > >
> > > Its the headless standalone version.
> > >
> > > On 3/14/07, *Ryan Ratliff* <rratliff at cisco.com> wrote:
> > >
> > > Is this standalone CCM CSA or managed CSA?
> > >
> > > I found a Unity/CSA bug that references this same error but nothing
> > > to do with CCM.
> > >
> > > -Ryan
> > >
> > > On Mar 14, 2007, at 9:58 AM, Ed Leatherman wrote:
> > >
> > > Anyone seen something similar to this?
> > >
> > > Connected via remote desktop to 2 of our callmanager servers this
> > > morning. when I logged in, CSA started popping up the console window
> > > a bunch of times, with no messages in it. it also spammed this in the
> > > app log:
> > > Event Type:    Information
> > > Event Source:    CSAgent
> > > Event Category:    Local Event Mgr
> > > Event ID:    256
> > > Date:        3/14/2007
> > > Time:        9:23:40 AM
> > > User:        N/A
> > > Computer:    OWP-SUB-A
> > > Description:
> > > [2007-03-14 09:23:40.248] [PID=4568] [AgentUI]: Failed to create
> > > mutex Global\AgentUI_sess1_instance_mutex
> > >
> > > And to top it off, all the phones/endpoints registered to that server
> > > restarted, including my MGCP gateways, which also appears to have
> > > dropped any calls that were on them. I have two other servers running
> > > the same versions of CSA and callmanager, and it doesnt appear to
> > > happen to them.
> > >
> > > Just opened a TAC SR on it, but was wondering if anyone else had seen
> > > anything like it...
> > >
> > > CSA version 5.0.0.194
> > > CCM 4.1.3 SR4d
> > >
> > > --
> > > Ed Leatherman
> > > Senior Voice Engineer
> > > West Virginia University
> > > Telecommunications and Network Operations
> > > _______________________________________________
> > > cisco-voip mailing list
> > > cisco-voip at puck.nether.net
> > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> > >
> > >
> > >
> > > --
> > > Ed Leatherman
> > > Senior Voice Engineer
> > > West Virginia University
> > > Telecommunications and Network Operations
> > >
> >
> >
> >
> > --
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> >
>
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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