[cisco-voip] [Fwd: Re: Do you have phones (7970) still with incorrect time?READ ME]

[Candace Holman]

The description on cscsh12444 says: The root cause of the bug is in the 
conditions required for the phone to update the time zone. Without this 
fix the only time the phone will update the time zone is if the clock 
drifts more than 10 seconds off of the NTP server time.

But it doesn't say that once it finally gets updated, the phone can 
again lose its time zone, which is what is happening here.  But it seems 
related.

Candace

-------- Original Message --------

It's not quite the same bug, as the description of cscsh12444 says " Ed 
Leatherman wrote:
> I think Wes sent out a msg yesterday that had the bugID in it, was 
> amongst the other DST bugs
>
> On 3/15/07, *Voll, Scott* < Scott.Voll at wesd.org 
> <mailto:Scott.Voll at wesd.org>> wrote:
>
>     Wes, mike, ryan, Tac guys—
>
>     Do we have a Bug ID on this? I just tested with both a 7970 and a
>     7941 and if I reboot them they go back to the old time. Then I
>     have to go in and reset the device. When is this going to be fixed?
>
>     Scott
>
>     ------------------------------------------------------------------------
>
>     *From:* cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net> [mailto:
>     cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of
>     *Corbett Enders
>     *Sent:* Thursday, March 15, 2007 10:51 AM
>     *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     *Subject:* [cisco-voip] Do you have phones (7970) still with
>     incorrect time?READ ME
>
>     I've been following the threads on here and to this day I still
>     have had 7970 phones with the incorrect time even though they have
>     the latest phone load, etc.
>
>     Well, this document finally explains the answer and basically one
>     final step is required.
>
>     Go into CCMAdmin and reset the phone. Bingo, correct time. And to
>     make this even worse, each time the 7970 phones lose power and
>     reboot, they'll reboot with the incorrect time and you'll have to
>     reset them again via CCMAdmin. Until this is fixed in a new phone
>     load of course.
>
>     Read more at this link:
>
>     http://www.cisco.com/en/US/customer/products/hw/phones/ps379/products_field_notice09186a00807d3d9e.shtml
>
>     ****IMPORTANT NOTE***: For 7906G, 7911G, 7941G/GE, 7961G/GE,
>     7970G, 7971GE, in addition to the above phone loads, there is one
>     manual workaround that will be needed in order to get the phones
>     to display the correct time.*
>
>     There is a Daylight Savings Time issue which will be fixed in an
>     upcoming phone release, having the following workaround:
>
>     - Reset the IP phone from the CCMAdmin for the phone to get the
>     correct time.
>
>     Please be aware that each time IP Phones lose power, the System
>     Administrator will need to reset the IP Phones from CCMAdmin to
>     get the correct time.
>
>     *Corbett Enders*
>
>     Business Development
>     Homes by Avi Inc.
>     Tel: (403) 536-7170
>     Fax: (403) 536-7171
>     Email: cenders at homesbyavi.com <mailto:cenders at homesbyavi.com>
>     www.homesbyavi.com <http://www.homesbyavi.com>
>
>
>     _______________________________________________
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>
>
>
>
> -- 
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
> ------------------------------------------------------------------------
>
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>   

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