[cisco-voip] [Fwd: Re: Do you have phones (7970) still with incorrect time?READ ME]

[Ed Leatherman]

Ahh I assumed that was the bug ID Ryan was talking about when he said the
field notes had been updated. my bad :)

On 3/15/07, Candace Holman <candace_holman at harvard.edu> wrote:
>
> The description on cscsh12444 says: The root cause of the bug is in the
> conditions required for the phone to update the time zone. Without this
> fix the only time the phone will update the time zone is if the clock
> drifts more than 10 seconds off of the NTP server time.
>
> But it doesn't say that once it finally gets updated, the phone can
> again lose its time zone, which is what is happening here.  But it seems
> related.
>
> Candace
>
> -------- Original Message --------
>
> It's not quite the same bug, as the description of cscsh12444 says " Ed
> Leatherman wrote:
> > I think Wes sent out a msg yesterday that had the bugID in it, was
> > amongst the other DST bugs
> >
> > On 3/15/07, *Voll, Scott* < Scott.Voll at wesd.org
> > <mailto:Scott.Voll at wesd.org>> wrote:
> >
> >     Wes, mike, ryan, Tac guys—
> >
> >     Do we have a Bug ID on this? I just tested with both a 7970 and a
> >     7941 and if I reboot them they go back to the old time. Then I
> >     have to go in and reset the device. When is this going to be fixed?
> >
> >     Scott
> >
> >
> ------------------------------------------------------------------------
> >
> >     *From:* cisco-voip-bounces at puck.nether.net
> >     <mailto:cisco-voip-bounces at puck.nether.net> [mailto:
> >     cisco-voip-bounces at puck.nether.net
> >     <mailto:cisco-voip-bounces at puck.nether.net>] *On Behalf Of
> >     *Corbett Enders
> >     *Sent:* Thursday, March 15, 2007 10:51 AM
> >     *To:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> >     *Subject:* [cisco-voip] Do you have phones (7970) still with
> >     incorrect time?READ ME
> >
> >     I've been following the threads on here and to this day I still
> >     have had 7970 phones with the incorrect time even though they have
> >     the latest phone load, etc.
> >
> >     Well, this document finally explains the answer and basically one
> >     final step is required.
> >
> >     Go into CCMAdmin and reset the phone. Bingo, correct time. And to
> >     make this even worse, each time the 7970 phones lose power and
> >     reboot, they'll reboot with the incorrect time and you'll have to
> >     reset them again via CCMAdmin. Until this is fixed in a new phone
> >     load of course.
> >
> >     Read more at this link:
> >
> >
> http://www.cisco.com/en/US/customer/products/hw/phones/ps379/products_field_notice09186a00807d3d9e.shtml
> >
> >     ****IMPORTANT NOTE***: For 7906G, 7911G, 7941G/GE, 7961G/GE,
> >     7970G, 7971GE, in addition to the above phone loads, there is one
> >     manual workaround that will be needed in order to get the phones
> >     to display the correct time.*
> >
> >     There is a Daylight Savings Time issue which will be fixed in an
> >     upcoming phone release, having the following workaround:
> >
> >     - Reset the IP phone from the CCMAdmin for the phone to get the
> >     correct time.
> >
> >     Please be aware that each time IP Phones lose power, the System
> >     Administrator will need to reset the IP Phones from CCMAdmin to
> >     get the correct time.
> >
> >     *Corbett Enders*
> >
> >     Business Development
> >     Homes by Avi Inc.
> >     Tel: (403) 536-7170
> >     Fax: (403) 536-7171
> >     Email: cenders at homesbyavi.com <mailto:cenders at homesbyavi.com>
> >     www.homesbyavi.com <http://www.homesbyavi.com>
> >
> >
> >     _______________________________________________
> >     cisco-voip mailing list
> >     cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> >     https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> >
> >
> > --
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> > ------------------------------------------------------------------------
> >
> > _______________________________________________
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> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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