[cisco-voip] 7970 dead after DST firmware update

[Jonathan Charles]

1-800-553-2447 option 4.



Jonathan

On 3/18/07, Erick Bergquist <erickbe at yahoo.com> wrote:
>
> Hi there,
>
> Looks like I've got a dead 7970 due to firmware updates and such done with
> DST patching.
>
> The phone doesn't get to point where it is requesting IP address, etc and
> the buttons don't respond. Have tried the backup phone image by powering up
> the phone with handset offhook , and the factory default key sequences and
> phone is doing same thing all the time. The settings button on the phone
> itself doesn't bring up a menu since it is not getting that far.
>
> The phone displays the cisco logo briefly and speaker button lights up
> briefly , and up in the corner of LCD is a checkbox that becomes a circle
> after awhile, and this cycles and cycles.
>
> I have defaulted the switchport configuration and put it back to a real
> basic config. Access mode and set access vlan to the voice VLAN and set
> spanning tree portfast. Other phones on the same switch in same VLAN are
> working fine and getting DHCP renewals fine.
>
> CDP info from switch shows the phone has a 7.0.3 image and CDP reports it
> as a Cisco 7970 phone but sometimes shows it as a Cisco PD while it is
> cycling through whatever it is trying to do.
>
> Any other ideas on how to get this back up?  The phones warranty is
> expired and the support contract on it ended a few months ago so haven't
> been able to open a RMA on it. Trying to get client to get an active
> contract on the phone again.
>
> Thanks, Erick
>
>
>
>
>
>
>
> ____________________________________________________________________________________
> Don't pick lemons.
> See all the new 2007 cars at Yahoo! Autos.
> http://autos.yahoo.com/new_cars.html
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070318/a6f3b457/attachment.html