[cisco-voip] Do you have phones (7970) still with incorrecttime? READ ME

[Ryan Ratliff]

Because it is an ES load that has not undergone the full testing to  
warrant posting to cisco.com.  If you want the ES, open a TAC SR.  If  
you can't do this then wait for 8.2(2) which is supposed to post this  
week.

Opening the TAC SR gives us hard data to go back to development and  
say X number of customers were impacted directly by this problem.

-Ryan

On Mar 18, 2007, at 12:17 PM, Jonathan Charles wrote:

So, here's a question.

Cisco has a confirmed bug, with a fix.

Why do we need to open a TAC case to get the fix? Why doesn't Cisco  
just publish it?

I know this is going to sound a bit mean, but from the customer's  
perspective, Cisco has bungled this DST thing horribly. And the  
partners are looking like Monkeys 'having unlawful carnal knowledge  
of' a football.




Jonathan

On 3/16/07, Johnson, Ken <kenjohnson at letu.edu> wrote: Ok - I guess  
sometimes all you have to do is send off an email and
suddelyn everything you wrote in it becomes moot. Literally seconds
after sending the last email my TAC engineer contacted me and said he
had good news that the ES was available and he'd publish it.

Sorry for the list noise :-)

Ken Johnson
    Mgr. Network Services,
    Information Technology
    LeTourneau University
_________________________________
Join the Cisco IP Telecommunications User Group today
http://www.ciptug.org

-----Original Message-----
From: Johnson, Ken
Sent: Friday, March 16, 2007 1:48 PM
To: 'Ryan Ratliff'; Corbett Enders
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Do you have phones (7970) still with
incorrecttime? READ ME

Glad to see I wasn't the only one with this issue. I tried asking for
8.2(1)ES5 this morning but was told that neither it nor 8.2(2) was
released and I'd need to wait for 8.2(2) to come out next Thursday.

I guess that's fine - but if anyone has success getting the ES load I'd
like to know so I could ask again :-)

Ken Johnson
    Mgr. Network Services,
    Information Technology
    LeTourneau University
_________________________________
Join the Cisco IP Telecommunications User Group today
http://www.ciptug.org

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Thursday, March 15, 2007 1:49 PM
To: Corbett Enders
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Do you have phones (7970) still with
incorrecttime? READ ME

I'm glad they finally got the field notice updated.  Also see my
email from this morning indicating that a new phone load is available
that fixes this problem.  If you do not want to wait for 8.2(2) next
week then open a TAC SR and request 8.2(1)ES5 be posted for you.

-Ryan


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