[cisco-voip] Do you have phones (7970) still with incorrecttime? READ ME

[Jonathan Charles]

Couldn't Cisco automate this?

I only ask because it seems that it could be easier to acquire... (and find
out that the ES exists)... maybe a web form where you say, 'hey, I am
hitting this bugID, and it says to apply this ES, download now...' Maybe a
link on the bugID itself, that way you could track who is hitting it (have
us fill out a questionnaire indicating that we are hitting that specific bug
and then letting us download it).

This would also act to alleviate some of the more annoying TAC cases from
you guys (seriously, don't you find it tedious to deal with a ticket that
just says, 'give me ES35'?)





Jonathan




On 3/19/07, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> Because it is an ES load that has not undergone the full testing to
> warrant posting to cisco.com.  If you want the ES, open a TAC SR.  If
> you can't do this then wait for 8.2(2) which is supposed to post this
> week.
>
> Opening the TAC SR gives us hard data to go back to development and
> say X number of customers were impacted directly by this problem.
>
> -Ryan
>
> On Mar 18, 2007, at 12:17 PM, Jonathan Charles wrote:
>
> So, here's a question.
>
> Cisco has a confirmed bug, with a fix.
>
> Why do we need to open a TAC case to get the fix? Why doesn't Cisco
> just publish it?
>
> I know this is going to sound a bit mean, but from the customer's
> perspective, Cisco has bungled this DST thing horribly. And the
> partners are looking like Monkeys 'having unlawful carnal knowledge
> of' a football.
>
>
>
>
> Jonathan
>
> On 3/16/07, Johnson, Ken <kenjohnson at letu.edu> wrote: Ok - I guess
> sometimes all you have to do is send off an email and
> suddelyn everything you wrote in it becomes moot. Literally seconds
> after sending the last email my TAC engineer contacted me and said he
> had good news that the ES was available and he'd publish it.
>
> Sorry for the list noise :-)
>
> Ken Johnson
>     Mgr. Network Services,
>     Information Technology
>     LeTourneau University
> _________________________________
> Join the Cisco IP Telecommunications User Group today
> http://www.ciptug.org
>
> -----Original Message-----
> From: Johnson, Ken
> Sent: Friday, March 16, 2007 1:48 PM
> To: 'Ryan Ratliff'; Corbett Enders
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] Do you have phones (7970) still with
> incorrecttime? READ ME
>
> Glad to see I wasn't the only one with this issue. I tried asking for
> 8.2(1)ES5 this morning but was told that neither it nor 8.2(2) was
> released and I'd need to wait for 8.2(2) to come out next Thursday.
>
> I guess that's fine - but if anyone has success getting the ES load I'd
> like to know so I could ask again :-)
>
> Ken Johnson
>     Mgr. Network Services,
>     Information Technology
>     LeTourneau University
> _________________________________
> Join the Cisco IP Telecommunications User Group today
> http://www.ciptug.org
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
> Sent: Thursday, March 15, 2007 1:49 PM
> To: Corbett Enders
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Do you have phones (7970) still with
> incorrecttime? READ ME
>
> I'm glad they finally got the field notice updated.  Also see my
> email from this morning indicating that a new phone load is available
> that fixes this problem.  If you do not want to wait for 8.2(2) next
> week then open a TAC SR and request 8.2(1)ES5 be posted for you.
>
> -Ryan
>
>
> _______________________________________________
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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