[cisco-voip] Do you have phones (7970) still with incorrecttime? READ ME

[Ryan Ratliff]

You are implying that an SR like that would come to me :)

It was proposed putting the load in a new DevPack but unfortunately  
anyone who installed the Dev Pack would have had to go back and re- 
run the CM DST patch to fix their non-3rd gen phones.  It was decided  
that rather than give customer's the loaded gun with instructions  
saying "point at foot, pull trigger, yell at me later" we'd just make  
you yell at us without putting a hole in your foot first.

-Ryan

On Mar 19, 2007, at 10:49 AM, Jonathan Charles wrote:

Couldn't Cisco automate this?

I only ask because it seems that it could be easier to acquire...  
(and find out that the ES exists)... maybe a web form where you say,  
'hey, I am hitting this bugID, and it says to apply this ES, download  
now...' Maybe a link on the bugID itself, that way you could track  
who is hitting it (have us fill out a questionnaire indicating that  
we are hitting that specific bug and then letting us download it).

This would also act to alleviate some of the more annoying TAC cases  
from you guys (seriously, don't you find it tedious to deal with a  
ticket that just says, 'give me ES35'?)





Jonathan




On 3/19/07, Ryan Ratliff <rratliff at cisco.com> wrote: Because it is an  
ES load that has not undergone the full testing to
warrant posting to cisco.com.  If you want the ES, open a TAC SR.  If
you can't do this then wait for 8.2(2) which is supposed to post this
week.

Opening the TAC SR gives us hard data to go back to development and
say X number of customers were impacted directly by this problem.

-Ryan

On Mar 18, 2007, at 12:17 PM, Jonathan Charles wrote:

So, here's a question.

Cisco has a confirmed bug, with a fix.

Why do we need to open a TAC case to get the fix? Why doesn't Cisco
just publish it?

I know this is going to sound a bit mean, but from the customer's
perspective, Cisco has bungled this DST thing horribly. And the
partners are looking like Monkeys 'having unlawful carnal knowledge
of' a football.




Jonathan

On 3/16/07, Johnson, Ken < kenjohnson at letu.edu> wrote: Ok - I guess
sometimes all you have to do is send off an email and
suddelyn everything you wrote in it becomes moot. Literally seconds
after sending the last email my TAC engineer contacted me and said he
had good news that the ES was available and he'd publish it.

Sorry for the list noise :-)

Ken Johnson
     Mgr. Network Services,
     Information Technology
     LeTourneau University
_________________________________
Join the Cisco IP Telecommunications User Group today
http://www.ciptug.org

-----Original Message-----
From: Johnson, Ken
Sent: Friday, March 16, 2007 1:48 PM
To: 'Ryan Ratliff'; Corbett Enders
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Do you have phones (7970) still with
incorrecttime? READ ME

Glad to see I wasn't the only one with this issue. I tried asking for
8.2(1)ES5 this morning but was told that neither it nor 8.2(2) was
released and I'd need to wait for 8.2(2) to come out next Thursday.

I guess that's fine - but if anyone has success getting the ES load I'd
like to know so I could ask again :-)

Ken Johnson
     Mgr. Network Services,
     Information Technology
     LeTourneau University
_________________________________
Join the Cisco IP Telecommunications User Group today
http://www.ciptug.org

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Thursday, March 15, 2007 1:49 PM
To: Corbett Enders
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Do you have phones (7970) still with
incorrecttime? READ ME

I'm glad they finally got the field notice updated.  Also see my
email from this morning indicating that a new phone load is available
that fixes this problem.  If you do not want to wait for 8.2(2) next
week then open a TAC SR and request 8.2(1)ES5 be posted for you.

-Ryan


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