[cisco-voip] Message Lights Not Resetting Properly - PleaseAdvise!

Thu Mar 22 12:14:58 EST 2007

This happened to me a few times.  The only way I found to do this is to pickup the phone and dial 1000.  That will turn off the light and 1001 will trun it back on.  The solution I found is to have the user clear the mail box and then pickup the phone and dial 1000.  then leave the user a message and them have them listen to it and delete it.  That usually fix it.  I have not found an explanation as to why this happens yet.  However, this is how when it happens I fix it.  

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From: cisco-voip-bounces at puck.nether.net on behalf of Voll, Scott
Sent: Thu 3/22/2007 9:51 AM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Message Lights Not Resetting Properly - PleaseAdvise!

UM?  Has the exchange box been rebooted and the unity box not?

Scott

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Thursday, March 22, 2007 6:36 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Message Lights Not Resetting Properly - Please Advise!

Message lights are taking a very long time to reset or not resetting at all.  I have tried re-synching, but with limited results.  Are there any common causes/solutions for this issue?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

________________________________

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of kevin k
Sent: Thursday, March 22, 2007 1:35 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] reorder tone, dmpiderr

the situation is 

today i walk into office and find out that users at remote site (different partition from my partition) are getting reorder tone.

they can make internal calls (on-net)

they dial outside call (off-net) and gets reorder tone immediately.

i ended up fixing it by restarting the pri in ccm.

i use mgcp to control voice gateway from ccm.

here is a trace.what do you think?

thanks.

07:49:13.881| SdlSig CcInfoInd tcc_await_digits1 Cdcc(1,100,23,37689) Cc(1,100,22,1) (1,100,126,1).9809734-(SEP00141CAA4C10:10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI= 16858962  ssType=0 ssKey=0 ssName= dn=4 fact.fid=0 ccAct=0 olpF=0 dName= lineInst=0 tId=0 pParty=0 totalMsg=0 sideAPL.plid=65 sideAPL.l=0 sideAPL.pl=5 feaCType=0 deviceLocale=1    
07:49:13.881| SdlSig DaReq wait Da(1,100,29,1) Cdcc(1,100,23,37689) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI=16858962 Fqdn=6985 Cgpn=6985 Number=93012171234 requestID=0 DigitAnalysisComplexity=0    
07:49:13.881| SdlSig DmPidReq initialized DeviceManager(1,100,31,1) Da(1,100,29,1) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [T:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] Cepn={B430C7CF-5CE3-4B0E-B24A-77E3A1F74A81} Id=16858962    
07:49:13.881| SdlSig DmPidErr wait Da(1,100,29,1) DeviceManager(1,100,31,1) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0] Cepn={B430C7CF-5CE3-4B0E-B24A-77E3A1F74A81} Id=16858962 Pid=0,0,0,0    
07:49:13.881| SdlSig DaRes info_da Cdcc(1,100,23,37689) Da(1,100,29,1) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI=16858962 Block NoPotentialMatchesExist OffNetrequestID =0    
07:49:13.881| SdlSig CfCallFailInd wait Cc(1,100,22,1) Cdcc(1,100,23,37689) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 1, LP: 0, VLP: 0, LZP: 0 DBP: 0]    
07:49:13.881| SdlSig CcDisconnReq restart0 LineControl(1,100,52,9) Cdcc(1,100,23,37689) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI= 16858962  clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0 c.cv27 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart rDestPat rDestCdpn unMRDestCdpn rDestName    
07:49:13.881| SdlSig CcDisconnReq call_initiated1 LineCdpc(1,100,51,36143) LineControl(1,100,52,9) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI= 16858962  clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0 c.cv27 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart rDestPat rDestCdpn unMRDestCdpn rDestName    
07:49:13.881| SdlSig CcDisconnReq restart0 StationD(1,100,125,6) LineCdpc(1,100,51,36143) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI= 16858962  clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0 c.cv27 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart rDestPat rDestCdpn unMRDestCdpn rDestName    
07:49:13.881| SdlSig CcDisconnReq overlap_sending2 StationCdpc(1,100,124,45140) StationD(1,100,125,6) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI= 16858962  clearType0 c.cid8 c.l1 c.cs0 c.lc0 c.r0 c.cv27 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 fac.fid28 fac.l0 BehalfDevice rfr0 rDestPart rDestPat rDestCdpn unMRDestCdpn rDestName    
07:49:13.881| SdlSig StationOutputStopTone restart0 StationD(1,100,125,6) StationCdpc(1,100,124,45140) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 3, LP: 0, VLP: 0, LZP: 0 DBP: 0]CI=16858962 Line=2    
07:49:13.881| SdlSig StationOutputStartTone restart0 StationD(1,100,125,6) StationCdpc(1,100,124,45140) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 2, LP: 0, VLP: 0, LZP: 0 DBP: 0]Tone=ReorderTone Direction=0 Line=2 CI=16858962    
07:49:13.881| SdlSig StationOutputSelectSoftKeys restart0 StationD(1,100,125,6) StationCdpc(1,100,124,45140) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 1, LP: 0, VLP: 0, LZP: 0 DBP: 0]Line=2 CI=16858962 SKIndex=8 Mask=fffeffff    
07:49:13.881| SdlSig DSetCallState restart0 StationD(1,100,125,6) StationCdpc(1,100,124,45140) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [R:NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0 DBP: 0]CallState = disconnect_indication12    
07:49:13.881| SdlSig DbCdrReq wait EnvProcessCdr(1,100,8,1) Cdcc(1,100,23,37689) (1,100,126,1).9809734-(SEP00141CAA4C10: 10.7.10.12 <http://10.7.10.12/> )| [NP - PQ: 0]  

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