[cisco-voip] 7941G-GE no dialtone or speakerphone (phone unresponsive)

[Jonathan Charles]

Update firmware...

Easy enough to try, copy the files to the TFTPPath and do it for one of the
broken phones, if it fixes it, change it under device defaults...



Jonathan

On 3/23/07, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
>
>  Anyone else seen this issue? I'm thinking a load problem but uncertain. I
> haven't seen too many of the Gigabit hardware phones.
>
>
>
> Device is SEP0019553BB402, CP7941G-GE with 7.0(3.0S) load back to
> CallManager 4.1(3)SR4b
>
>
>
> Phone won't go off hook or give dial tone. Not a hookflash problem.
>
>
>
> 7941G-GE IP Address is 10.201.11.136, you can ping it!
>
>
>
> CCMAdmin shows device is registered.
>
>
>
>  http://10.201.11.136
>
> no response from phone web service
>
>
>
> Telnet://10.201.11.136 80
>
> GET /
>
> "No response back"
>
>
>
> Netmon capture filter between 10.201.10.11 (subscirber) and 10.201.11.136(Phone)
>
>   Filter got 84 frames
>
>   Capture shows SCCP KeepAliveMessage and SCCPKeepAliveAckMessage going
> back and forth
>
>
>
>
>
>
>
>
> *To:*  Jason Aarons (US)
>
>
>
> Good day
>
> Again another phone has the same failure, no dial tone on the handset nor
> the speaker,
>
> Already tried **#** and didn't  work.
>
>
>
> The extension affected is  7120, belongs to Minerva Munguia.
>
> The display is ok shows extension number and owner's name.
>
>
>
> Please advice.
>
>
>
> If it is a bad flash hook, then pressing the "Answer" softkey would prove
> a bad flash hook as well.
>
>
>
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