[cisco-voip] 7941G-GE no dialtone or speakerphone (phone unresponsive)

[Jason Aarons (US)]

Anyone else seen this issue? I'm thinking a load problem but uncertain.
I haven't seen too many of the Gigabit hardware phones.

 

Device is SEP0019553BB402, CP7941G-GE with 7.0(3.0S) load back to
CallManager 4.1(3)SR4b

 

Phone won't go off hook or give dial tone. Not a hookflash problem.

 

7941G-GE IP Address is 10.201.11.136, you can ping it!

 

CCMAdmin shows device is registered.

 

 http://10.201.11.136

no response from phone web service

 

Telnet://10.201.11.136 80 

GET /

"No response back"

 

Netmon capture filter between 10.201.10.11 (subscirber) and
10.201.11.136 (Phone)

  Filter got 84 frames 

  Capture shows SCCP KeepAliveMessage and SCCPKeepAliveAckMessage going
back and forth

 

 

 


To:  Jason Aarons (US)



 

Good day

Again another phone has the same failure, no dial tone on the handset
nor the speaker,

Already tried **#** and didn't  work.

 

The extension affected is  7120, belongs to Minerva Munguia.

The display is ok shows extension number and owner's name.

 

Please advice.

 

If it is a bad flash hook, then pressing the "Answer" softkey would
prove a bad flash hook as well.

 



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