[cisco-voip] CRS - Contact stuck in queue

[Matt Slaga (US)]

It's either a bug or (most likely) a bad script.  The only way to clear
it out is to restart the engine.

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jerri Robbins
Sent: Monday, March 26, 2007 1:30 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CRS - Contact stuck in queue

 

I have a call showing that it has been in the queue for 56 minutes and
counting.  Other calls are coming in and being handled, but this one is
still there.  Is there a way to get it out of the queue or to pass it on
to an agent?  There are agents available.  This has happened a few times
recently - is there any reason that this is happening?

 



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