[cisco-voip] CRS - Contact stuck in queue

[Jerri Robbins]

I have a call showing that it has been in the queue for 56 minutes and
counting.  Other calls are coming in and being handled, but this one is
still there.  Is there a way to get it out of the queue or to pass it on
to an agent?  There are agents available.  This has happened a few times
recently - is there any reason that this is happening?

 

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