[cisco-voip] Unity 4.2(1) Voicemail Only > Reset subscriber password > have to re-enroll

[Jason Aarons (US)]

Anyone seen the below issue. They claim they reset someone's password
and the user had to re-enroll. I suspect user error but I'll research it
and try to duplicate -jason

 

From: Helpdesk 
Sent: Friday, March 30, 2007 2:46 PM
To: Jason Aarons (US)
Subject: FW: Unity Voicemail

 

Have you heard of anything like this?  It has happened a few times in
Delaware.  At first, we chalked it up to selecting the "Set subscriber
for self-enrollment at next login" option but I don't think that's it.  

 

 -----Original Message----- 
From:   Delaware
Sent:   Friday, March 30, 2007 1:55 PM 
To:     Helpdesk
Subject:        Unity Voicemail 

We have found that sometimes the voicemail, once the password is reset
the user has to totally re-set up their mailbox. We reinstalled Bruce's
voicemail, and it was fine, but then a few days later, it made him
re-setup his mailbox.

Let's keep an eye out or if you have any ideas. 

 

 



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