[cisco-voip] Quick Question About 911 Policy - Please Respond-Quick Response

[Ed Leatherman]

What? I didnt call 911 by accident, your cdr records are certainly wrong!
(never mind the callmanager traces showing the keys being pressed)

Getting people here to stay on the line and explain (admit) that they
misdialed and there is no emergency has been a struggle =\


On 3/30/07, Jason Burwell <BurwellJ at firstcharter.com> wrote:
>
>  We just tell people to stay on the line and explain that it was an
> accidental call if they do dial 911- this prevents police response. If
> someone keeps dialing 911 the manager steps in. It seems to work OK for us
> and better than me having to change 500 route patterns!
>
>
>
> Jason T. Burwell
>
> Infrastructure/Telecommunications
>
> First Charter Bank
>
> 10200 David Taylor Drive
>
> Charlotte, NC 28262
>
> ph-704-688-4664
>
> fax-704-688-4901
>
> www.firstcharter.com
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Kris Seraphine
> *Sent:* Friday, March 30, 2007 10:09 AM
> *To:* Jerri Robbins
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Quick Question About 911 Policy - Please
> Respond-Quick Response
>
>
>
> We ended up switch the access code to 8 to cut down on false dials but 20
> to 30 911 calls a month for only 100 users seems extreme.   Do you have
> anyone using  the dial from outlook plugin?  I've had situations where a
> customer deploys it and an employee configures dialing rules incorrectly
> causing a bunch of 911 calls.  You may also want to do a CDR search for 911
> calls and see if the bulk of them are coming from the same source.
>
> On 3/30/07, *Jerri Robbins* <jrobbins at mercurypay.com> wrote:
>
> We were having similar problems with 911 calls with 9 as the access code.
> With only 100 employees we were experiencing between 20 and 30 911 false
> calls a month.  We switched to access code 8 about a year ago and have had 3
> since then.
>
>
>
> *Jerri*
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net]
> *On Behalf Of *Jonathan Charles
> *Sent:* Friday, March 30, 2007 7:17 AM
> *To:* Miller, Steve
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Quick Question About 911 Policy - Please
> Respond -Quick Response
>
>
>
> Illinois law says that anyone visiting the site should be able to pick up
> a phone (without knowing the access code) and get emergency assistance...
>
> To be honest, creating both patterns is  just a good idea... (do you want
> to be responsible because you didn't?)
>
> However, I would recommend changing your access code to 7 or 8 to ensure
> you don't get a lot of misdialed 911 calls...
>
>
> Jonathan
>
> On 3/29/07, *Miller, Steve* <MillerS at dicksteinshapiro.com> wrote:
>
> We currently program our Call Manager to dial 911 as well as (9) 911.  Is
> there anything legal that forces us to do so?  We've had 100 false 911 calls
> over the past 3 months and I would like to restrict 911 and force everyone
> to call (9) 911 using the access code as they would for any other outside
> number.  Opinions?  Legal facts?  Please let me know!
>
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370 Fax (202)-330-5607
> millers at dicksteinshapiro.com
>
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> --
> kris seraphine
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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